Tony was great, he attended all my needs and answer all my questions on site.
3/21/2023
Victor C. VERIFIED CUSTOMER
The main reason I went to the service department was to perform a simple repair which they completed and for this I am satisfied. But even though they offered to vacuum the interiors it was not clean under the rugs. Lastly, I suggest that when a vehicle is delivered, it should be escorted by an employee who can confirm the satisfaction of the service or clarify any doubts or questions. Not just collect the money and tell the client your vehicle is in the parking lot and say goodbye.
3/20/2023
Johnnie W. VERIFIED CUSTOMER
He did a wonderful job of explaining the services that should be done to my vehicle.
3/20/2023
Philip K. VERIFIED CUSTOMER
Everyone was fine, but I did wait a considerable amount of time to sign in and pick up my car.
In fact, my ride mentioned that it seemed to take forever and allotted time for the sign in/out process.
3/20/2023
Carol S. VERIFIED CUSTOMER
Jeffrey was very helpful, efficient, and gracious. Job well done.
Carol S
3/20/2023
Jessica W. VERIFIED CUSTOMER
I do wish there were snacks in the waiting area. I think COVID is past us. Other dealerships have snacks out for their clientele.
3/20/2023
Michael T. VERIFIED CUSTOMER
Great job! 5 stars!
3/20/2023
George C. VERIFIED CUSTOMER
Ex ellent service. Davin 5 stars
3/20/2023
Taylor J. VERIFIED CUSTOMER
More frequent communication would have been appreciated. I was quoted my maintenance would take 3-4 hours, but it ended up taking over 8 hours. I was not updated until the 7 hour mark.
3/20/2023
John J. VERIFIED CUSTOMER
Very professional and courteous
3/20/2023
Uzy C. VERIFIED CUSTOMER
RDG is the best service advisor. He is very honest, and personally follows up with me and only advised the service which is required. He is the best!!!!
3/20/2023
Elisa H. VERIFIED CUSTOMER
Matt was Outstanding.
The entire staff was great.
Give Matt our thanks. Regards, Elisa and Stan
3/20/2023
Peter C. VERIFIED CUSTOMER
Matt lvko - We’ve been with Matt since he began w Lexus Escondido. He’s been a tremendous service advisor by any measure. We can’t thank him enough for his attentiveness. A real professional.
Peter C
3/20/2023
Mark V. VERIFIED CUSTOMER
Evan and the team did a great job. Thank you.
3/20/2023
Kea N. VERIFIED CUSTOMER
Trim estimate
3/19/2023
Patrick K. VERIFIED CUSTOMER
Hassan was very helpful, explaining the car problems and in detail how the car was repaired. $7800 job and why the car should come to the dealer for simple o.
3/19/2023
Craig C. VERIFIED CUSTOMER
Professional, friendly, knowledgeable. An A+ experience!
3/19/2023
Cesar R. VERIFIED CUSTOMER
It took the whole day to fix my car but it's all worth the wait. Thanks
3/19/2023
Lidia D. VERIFIED CUSTOMER
The representative goes above and beyond to ensure customer satisfaction.