I got a good experience again and I would highly recommend lexus .
3/30/2023
Ilia B. VERIFIED CUSTOMER
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3/30/2023
Kimberly K. VERIFIED CUSTOMER
Greg was great. Kept me informed. Explained everything. Thanks!
3/29/2023
Rhonda T. VERIFIED CUSTOMER
Very satisfied. Thank you!!
3/29/2023
Jim C. VERIFIED CUSTOMER
Always a great experience from start to finish!
3/29/2023
Peter A. VERIFIED CUSTOMER
Gabriel is great.
3/29/2023
Calvin B. VERIFIED CUSTOMER
I was completely satisfied with my service on my Lexus I pride myself on taking my Lexus to the best and Metro Lexus is top of the list for me I trust themto preform an outstanding job for many years I have been coming to Metro Lexus and they have not disappointed me yet.BZ
3/29/2023
Bill K. VERIFIED CUSTOMER
All good. Above expectations.
3/29/2023
Gary T. VERIFIED CUSTOMER
Waited for over 35 minutes before Service Rep called me after arriving on time for appointment. Vanessa did a good job. Also, no place for customers to sit after told to go inside. Later Vanessa showed me where new eating area is.
41/2 hours later the oil change and coolant were done and the tires rotated. Too many appointments I guess for the 9 AM slot.
Thanks for the free sandwich.
3/29/2023
Ronald M. VERIFIED CUSTOMER
Jeff was great. He upholds my 18 years of excellent service at Metro Lexus. Thanks to the service employees. Ron Matej
3/29/2023
John D. VERIFIED CUSTOMER
Paul was very nice, courteous, detail oriented, and thorough!
It was a pleasure to work with Paul!
3/29/2023
Abby H. VERIFIED CUSTOMER
I drive up from San Diego to go to Lexus Escondido because of speed of service. When I made my 30k service appointment by phone, I was not told this would be an extra long (4 hour) service, even when I was asked if I would wait or require a loaner. I responded that I would wait, because generally getting a loaner for a 2 hr or less service appointment is unnecessary since it would be wasteful to drive back to san diego during that time. If I had known this appointment would take half the day, I would've made other arrangements or requested a loaner. As it happened, I drove from San Diego to Escondido only to find out the service would be at least 4 hours and no loaners were available, and no Uber service is offered by Lexus (as it is by many other dealers). I had a lot of business to take care of in San Diego and would've made different arrangements had I been provided this information ahead of time. Very disappointed with this lack of communication. I had to skip my 30k service and use my 40k service to try to get out in a reasonable amount of time, and it still took 3 hours. I'd rather take my car to Jiffy Lube.
3/29/2023
Lamar O. VERIFIED CUSTOMER
Matt goes above and beyond! He is the reason I have kept coming back!
3/29/2023
Bonnie Ann. VERIFIED CUSTOMER
Tyler is very personable,knowledgable, and customer service oriented! I look forward to working with him each time I bring my car to the Lexus of Escondido.
3/29/2023
Regino R. VERIFIED CUSTOMER
Im satisfied
3/29/2023
Sarah O. VERIFIED CUSTOMER
I am happy to complete a survey about my experience. It was great as usual.
3/29/2023
Karon E. VERIFIED CUSTOMER
Super customer focused. I was very pleased
3/29/2023
Charles S. VERIFIED CUSTOMER
I received prompt, thorough service. My service advisor, Tim Rau, provided an overview of services and a detailed itemization of work performed. Great job!
3/29/2023
Gildardo M. VERIFIED CUSTOMER
Good job
Thank ypu
3/29/2023
Laurie W. VERIFIED CUSTOMER
Please take me off all but pertinent phone calls, texts and emails. Sorry I just get too many. Thank you.