Service performed on time. Thorough reports. Pleasant staff.
1/23/2026
Charles D. VERIFIED CUSTOMER
The LS460 ran great on the way home
Has more pep
1/23/2026
Yvette M. VERIFIED CUSTOMER
I really appreciated Mr Bailey's advice and the rapid service we received. The four new tires were on and ready to go before my husband and I were done with lunch! Thank you.
1/23/2026
Jay M. VERIFIED CUSTOMER
I wanted to mention that the car I used while mine was getting fixed needs the inside of the window cleaned. The clarity was pretty obstructive.
1/23/2026
James S. VERIFIED CUSTOMER
Very professional and accommodating. It meant alot to us.
1/23/2026
Michelle E. VERIFIED CUSTOMER
Billy is great to work with and his patience is appreciated! He’s done what he can to rectify the issue; hopefully this fixed it. P.S. - I also love receiving a clean car. :) So thank you!
1/23/2026
Debra W. VERIFIED CUSTOMER
Aaron is great!!
1/23/2026
Lynn M. VERIFIED CUSTOMER
Sam and your whole team were EXCELLENT
1/23/2026
Norman K. VERIFIED CUSTOMER
Great experience with John Nehar.
1/23/2026
Yefim G. VERIFIED CUSTOMER
Great job! Very satisfied with the service you provided. Thank you ????
1/23/2026
Jeffrey S. VERIFIED CUSTOMER
Your computer had my vehicle under another name with my required work already done. The service manager followed up and fixed the problem.
1/23/2026
Maryan B. VERIFIED CUSTOMER
My experience was entirely positive with the service. My car was also washed, something it really needed, and I was planning to take it over there myself, but I appreciate that they handled it. Waiting room is very comfortable. Thank you for the fine service.
1/23/2026
Freddie J. VERIFIED CUSTOMER
Fast, thorough, and efficient
1/23/2026
Darryl C. VERIFIED CUSTOMER
Joseph, very professional, kind and polite. He took his time and explained everything clearly. Check In while I was waiting.
1/23/2026
Anita S. VERIFIED CUSTOMER
I've already sent a reply to my issues
1/23/2026
Brian B. VERIFIED CUSTOMER
He was amazing - start to finish. Excellent communication and customer service! Five stars!
1/23/2026
Dolores S. VERIFIED CUSTOMER
Services has always been great one of my decisions for loving Lexus
1/23/2026
David M. VERIFIED CUSTOMER
The service I received was above the ordinary service than what I expected. Job well done.
1/23/2026
Miguel H. VERIFIED CUSTOMER
Every time I receive service from Jm Lexus, it's a great experience!
Thanks John.
1/23/2026
Betty S. VERIFIED CUSTOMER
It seems that the Service advisors and Manager just pass the issues back to the customer to do the leg work to get a problem resolved and I was told to contact the ****-****-xxxx Customer Service number to voice my concerns about poor material/workmanship on the interior of my Lexus. Shortly after I had purchased my vehicle - I brought my issues to the attention of the Service Manager and I was told that Lexus wouldn't fix my concerns unless it looked worse and to come back several months later. I was contacted by a case manager at the Customer service number that informed me that the dealership should have reached out to the Tech Team and if that didn't fix/resolve the issue then they should have reached out to the Field Technical Specialist. When the total sales price of a vehicle is close to $60,000 one would expect better quality in a vehicle. This is my first Lexus and my last Lexus that I will be purchasing.