I look forward to completing your survey to share about your wonderful customer service.
1/23/2026
Vicente T. VERIFIED CUSTOMER
You asked if I was treated as a valued customer? I was somewhat satisfied with service I asked for fluids to be topped off and that did not happen I did ask for brake service performed and they said they did that but I can’t be sure if that’s true. Because if they didn’t do a simple thing as topping of fluids how do I know my brakes were even looked at?
1/23/2026
Perri W. VERIFIED CUSTOMER
Ernesto was wonderful. In spite of the fact that the service shop was very busy the day I came for my appointment, Ernesto was sincerely apologetic & gave me an alternate appt on another day that was very convenient for me. He just wanted to make it right - even though it wasn’t his fault that the service shop was in chaos the day I arrived for the first appt.
1/23/2026
Maya F. VERIFIED CUSTOMER
Helpful, kind, and informative.
1/23/2026
Anthony C. VERIFIED CUSTOMER
Great service, very efficient!
1/23/2026
Julie N. VERIFIED CUSTOMER
They are always very helpful and friendly they do a great job!!!
1/23/2026
Jane H. VERIFIED CUSTOMER
Sergio is the best!
1/23/2026
Valerie W. VERIFIED CUSTOMER
I travel ~40 miles to Crown Lexus for service simply because Tony Hang is a trusted, professional, knowledgeable, and kind service advisor. I'm grateful and blessed as a result.
1/23/2026
James K. VERIFIED CUSTOMER
Service performed on time. Thorough reports. Pleasant staff.
1/23/2026
Charles D. VERIFIED CUSTOMER
The LS460 ran great on the way home
Has more pep
1/23/2026
Yvette M. VERIFIED CUSTOMER
I really appreciated Mr Bailey's advice and the rapid service we received. The four new tires were on and ready to go before my husband and I were done with lunch! Thank you.
1/23/2026
Jay M. VERIFIED CUSTOMER
I wanted to mention that the car I used while mine was getting fixed needs the inside of the window cleaned. The clarity was pretty obstructive.
1/23/2026
James S. VERIFIED CUSTOMER
Very professional and accommodating. It meant alot to us.
1/23/2026
Michelle E. VERIFIED CUSTOMER
Billy is great to work with and his patience is appreciated! He’s done what he can to rectify the issue; hopefully this fixed it. P.S. - I also love receiving a clean car. :) So thank you!
1/23/2026
Debra W. VERIFIED CUSTOMER
Aaron is great!!
1/23/2026
Lynn M. VERIFIED CUSTOMER
Sam and your whole team were EXCELLENT
1/23/2026
Norman K. VERIFIED CUSTOMER
Great experience with John Nehar.
1/23/2026
Yefim G. VERIFIED CUSTOMER
Great job! Very satisfied with the service you provided. Thank you ????
1/23/2026
Jeffrey S. VERIFIED CUSTOMER
Your computer had my vehicle under another name with my required work already done. The service manager followed up and fixed the problem.