Thank you for asking. I've had a Lexus RX 350 since 2012. My car used to be serviced at El Cajon. I came to ESCONDIDO because their quality of service meaning communication with the service advisor calling me back went downhill. Also I cannot get a loaner car anymore only a Lyft ride home and then I was on my own until my car was ready. Today I picked up my vehicle and instead of my service advisor going over every detail that was listed on the invoice. The cashier tried to help me who had no idea what the mechanic meant. I put in two phone calls maybe three to Abel the manager, and he never called me back on my invoices list of repairs that total over $16,000 that I might need in the future and I'm trying to get some answers I have yet to receive any only to be told perhaps it's time to trade in my vehicle. This is not satisfactory to me. It is 7:09 PM and I have been calling since I got home with my car And my invoice to review what was the diagnostic. This is troubling. This is not the standard of the Lexus reputation that I was used to. Yes, I have a nice service center like ESCONDIDO and I did get a loaner car but I have still many questions about what service was conducted on my car, and with the recommendations are for the future quite alarming. I love the Lexus Brown but because of this I'm not sure if I wanna get another Lexus or not once I trade in this vehicle that needs $16,000 in repair and it's only a 2017 and I'm only the second owner. This is really incredible. Not the car that I'm used to or the service.
6/1/2023
Adam D. VERIFIED CUSTOMER
I already got an email from someone and I responded lengthily in that.
6/1/2023
Gilbert R. VERIFIED CUSTOMER
She very attentive to the customer concerns
6/1/2023
John M. VERIFIED CUSTOMER
Tyler was excellent. Knowledgeable and professional.
6/1/2023
Allan L. VERIFIED CUSTOMER
Jarrod was the best, communication upfront he should be promoted he will keep me coming back to this dealer.Thank you for everything
6/1/2023
Stanley M. VERIFIED CUSTOMER
Excellent customer service.
6/1/2023
Shawn G. VERIFIED CUSTOMER
Tyler was great!
6/1/2023
Amanda S. VERIFIED CUSTOMER
Jeffery was extremely polite and helpful. I would recommend any of my friends or family to deal with him any day of the week.
6/1/2023
Jocelyn B. VERIFIED CUSTOMER
Chris was very nice.
6/1/2023
Otoniel C. VERIFIED CUSTOMER
He give me a very good attention and attitude, thanks mr. Robert
6/1/2023
Matthew M. VERIFIED CUSTOMER
Very professional
5/31/2023
Dorothy S. VERIFIED CUSTOMER
I am always pleased with your service department Cordis and Michael were so knowledgeable and kind!
5/31/2023
Tonya S. VERIFIED CUSTOMER
Me. Cooper provide great service and communication.
Thank you
5/31/2023
Craig A. VERIFIED CUSTOMER
Very friendly people!
5/31/2023
Diana S. VERIFIED CUSTOMER
Excellent service and communication! Thank you so much!
5/31/2023
Christine B. VERIFIED CUSTOMER
Tony is always very attentive and professional.
5/31/2023
Corinne T. VERIFIED CUSTOMER
Chris is always so helpful, friendly and knowledge.
5/31/2023
Karl L. VERIFIED CUSTOMER
Give Mr. Miller a bonus. For a job well done.
5/31/2023
Clarita V. VERIFIED CUSTOMER
No comment
5/31/2023
Robert J. VERIFIED CUSTOMER
Tyler helped make my entire service experience on 5/30/23 exceptional from when I dropped off my vehicle to when I picked it up. He kept me informed of the status of the service along the way. When I bring my car in for service next time, I will be asking for him. Props to Tyler for a job well done!