No need to contact me. I prefer Lexus keep to the appointment scheduled. I unfortunately waited ~40 min from my scheduled appointment time before the service advisor met with me. That was after I asked the folks at the loaner counter to check on my advisor as I had been waiting 30 min.
6/13/2023
Albert P. VERIFIED CUSTOMER
Awesome
6/13/2023
Patricia B. VERIFIED CUSTOMER
Be happy to provide feedback. Dan was great. Everyone at Lexus are doe nice and helpful.
Thank you.
6/13/2023
Vicente R. VERIFIED CUSTOMER
Vanessa was very good about keeping me informed. She was friendly and professional. However, it took much too long to get car parts from the manufacturer. Vicente R
6/12/2023
Dawn Y. VERIFIED CUSTOMER
I purchased new tires in January 2021. I brought my car in because we picked up a screw of nail in the tread, which was repairable. I was surprised that my road hazard was only good for 2 years, so I had to pay $40 for the repair. I have purchased a lot of tires from Sam’s Club, and they never charged for this type of repair. In the future I won’t purchase tires from Lexus due to your inferior road hazard warranty. The service itself and the Service Tech was great,
6/12/2023
Jason S. VERIFIED CUSTOMER
Jarrod was very friendly and provided excellent customer service.
6/12/2023
Ryon R. VERIFIED CUSTOMER
Alyssa was amazing.
6/12/2023
Monique O. VERIFIED CUSTOMER
Very professional, attentive, great customer service.
6/12/2023
Sandra O. VERIFIED CUSTOMER
Thank you , my experience today was very smooth and very knowledgeable in answering my questions.
6/11/2023
Juan H. VERIFIED CUSTOMER
Jarrod was fantastic as usual! Really appreciate the speedy and great customer service.
6/11/2023
Lance C. VERIFIED CUSTOMER
Excellent
6/11/2023
Michelle G. VERIFIED CUSTOMER
ALFRED DID A GREAT JOB!! NO COMPLAINTS, KEEP UP THE GOOD WORK!!
6/11/2023
Najim S. VERIFIED CUSTOMER
Okay
6/11/2023
Erica L. VERIFIED CUSTOMER
Excellent
6/11/2023
Tiffany C. VERIFIED CUSTOMER
Helen is great always gives amazing service
6/11/2023
Eugene M. VERIFIED CUSTOMER
Jarrod was courteous and professional and very helpful.
6/11/2023
Phyllis G. VERIFIED CUSTOMER
Vanessa took great care of me and provided an outstanding experience.
6/11/2023
Susannah P. VERIFIED CUSTOMER
Sofia was great and kept me up to date on the status of my vehicle while it was in service. Very professional.
6/11/2023
Mitul P. VERIFIED CUSTOMER
Great guy
6/11/2023
Salve G. VERIFIED CUSTOMER
My Service advisor is Tony Hang. He provided me and my family with Excellent customer service and Professionalism. He is very knowledgeable in every aspect of the the repair process. He went above & beyond to ensure my satisfaction and expectations are met during my visit. I took my car here for the very first oil change and will plan on returning as a repeat customer. He communicated with me every step of the way on every detail or repair that was in progress from start to finish. Excellent Service!