It is always a pleasure to deal with Helen for our car services as we have for many years. Thank you Helen for all your solid advice.
7/2/2023
Mickey F. VERIFIED CUSTOMER
I waited for 2 hours and when I asked when my car would be done, found out they forgot about me and started working on my car. Total wait time was over 3 hours.
7/2/2023
Zhijian H. VERIFIED CUSTOMER
When I dropped off my vehicle for service, I was told that I should receive a call for the status around 1-2pm. Around 4:00pm, I called the service desk asking for the status, I was told that a service agent would call me back. I waited for an hour and decided to call back since I didn't receive any call. It directly went to a voice mail since it was after 5:00pm. I got a text message around 9:30am next day saying the service was complete.
When I went to pick up my vehicle, I asked to put on the front license plate since it was not installed when I bought it last October. However, the license plate was not installed at the center in the front. What a lousy job it was!
7/2/2023
Robert G. VERIFIED CUSTOMER
Well done
7/2/2023
Jenny Y. VERIFIED CUSTOMER
I’m not unhappy with the service but I feel you can do better on couple of things. Every time I go in for service, with an appointment, I always have to wait at least 15-20 minutes to see a service rep. Every time. And today, they told me to wait up front for my car when it’s done. I sat there over 30 minutes and finally I went to find out where my car was, only to find that it was sitting in the back. No one care to come look for me. The dealership was closing at that time. Also no one called me to tell me my car was ready for pick up. Or texted me. I just happen to be checking my email and saw an email telling me it’s ready. And other little things like complimentary snacks or even coffee is not offered. Granted today was the Padre event. Overall I felt I’m not getting “premium service” at Lexus of Escondido. Every time I come in for service, it’s at least $500-$1000. Some snacks can’t cost you that much. The best dealership I’ve been to for service is Lexus of Glendale. Wish I get the same level of service as I did at Glendale.
7/2/2023
Errol S. VERIFIED CUSTOMER
He was very helpful and nice.
7/2/2023
Harrison C. VERIFIED CUSTOMER
Excellent customer service provided by Mark
7/2/2023
Elise Y. VERIFIED CUSTOMER
Always satisfied with the service Tony provides. He has been my service advisor for many years and has been amazing.
He is always professional, personable and keeps me informed every step of the way. He is the only person I see when I bring my car in and he should be praised for a job well done!!!
7/2/2023
Vazira K. VERIFIED CUSTOMER
Mr. Santos was very meticulous and listened to our concerns while accommodating to complete the service for both Lexus cars.
He was also patient and understanding.
Thank you!
7/2/2023
Guillermo A. VERIFIED CUSTOMER
The gentleman that helped us was very cordial and knew his job very well. That makes a big difference when you receive good customer service!!
7/2/2023
Phan, Tho. VERIFIED CUSTOMER
Very professional and excellent service
7/2/2023
Minh H. VERIFIED CUSTOMER
The service Consultant Fiona Jia very nice and had experiences of the service I needed. I will recommend Fiona Jia to my friends who own Lexus to Fiona Jia for service. Thanks to Fiona Jia.
7/2/2023
Rose P. VERIFIED CUSTOMER
I completely trust Tino with all my vehicle decisions.
7/2/2023
Katherine M. VERIFIED CUSTOMER
He was extremely professional and courteous. Impeccable service
7/2/2023
Ruth T. VERIFIED CUSTOMER
Tyler was great
7/2/2023
Cindy C. VERIFIED CUSTOMER
Had a great first time experience bringing my Lexus in for its first maintenance. Your team from beginning to end are some of the most attentive and kindest people to work with. My service manager Tyler was also such a pleasure to work with - I really appreciated his friendly manner and honest approach about my vehicle’s future needs. You definitely have a long-time client now! Thank you!
7/2/2023
Steven N. VERIFIED CUSTOMER
Anthony is great. Hospitable and friendly
7/2/2023
Jim S. VERIFIED CUSTOMER
I will be requesting to change my service rep from Ben to Tyler before having further service done at Escondido Lexus
Jim S
7/1/2023
Ehsan R. VERIFIED CUSTOMER
She was perfect and im really satisfied with service that she provided.
7/1/2023
Michael F. VERIFIED CUSTOMER
Tyler is a new service manager for me. He an amazing job taking care of my vehicle. Keep up the great work!