Lexus Monogram Service

Today’s experience was excellent and everything was just as explained.

Great services. Made my experience pleasant. Thank you Pamela.

Great services, honest and trustworthy service agent!!! Definitely revisit him next time. Thank you.

Great job!

Second time we’ve brought a vehicle in for collision repair. Always impressed with exemplary service and are rest assured that we’re being well taken care of.

I’m disappointed that there was no loyalty discount available

He promptly and concisely addressed my questions and concerns. Bravo!

Jeff was outstanding, I was inspecting my tires for a road trip, and noticed a tire that needed immediate attention, I brought my vehicle in, Jeff got me in and out in an hours time with a new tire!

thanks

Shorted visits

Great and timely service

Danny went out of his way not only to diagnose and to repair my car but to hear my concerns and address them. He did an outstanding job. I wasn’t the easiest customer to work with. He is the best!

I just shared my wife’s experience on 6/29/2023, with a Lexus Escondido Representative following up on the service provided. At best there was a lack of customer service communication . At worst there was a lack of being detail oriented and/or an available backup Service Representative. My wife had provided the Service Advisor (Ben Vakarchuk) with her cell phone number to be contacted, while working on site at while at either Sharp Coronado or Sharp Chula Vista. Once we realized the vehicle status info had come to my cell phone I forwarded the info to her. However, my wife was unable to reach anyone and I then began calling and had the same experience. I finally got a very concerned and customer-friendly Service Dept. Operator (whose name I can’t recall), but she was determined to help and spent awhile also trying to reach someone. The Operator’s efforts resulted in her getting Jenny a Sales Lead to assist. Again, Jenny was very professional and customer-friendly. After sharing indicative data relative to the vehicle status, Jenny provided a direct phone number to be reached at to assist us and I shared that info with my wife. In summary; after spending approximately 45 minutes on the phone with two outstanding Lexus Escondido employees my wife received the info she needed to pickup her vehicle and return the loaner. I must say that after bringing vehicles to Lexus Escondido over ten (10) plus years and purchasing two vehicles there, this was by far the worst/most inconvenient experience we’ve had and not typical of Lexus Escondido. I especially appreciate the efforts of the Service Dept. Operator and Jenny from Sales, as they truly were determined to turn what was a bad experience into a good one. Respectfully, John “Jack” Banda

My service advisor was Devin and he was very helpful and very knowledgeable as well. I had a appointment scheduled on Friday 6/30 but plans changed on my end and I needed to go out of town so I just stopped by on Thursday 6/29 and without hesitation he said not problem we can take care of you. As we were in the process of the write up stage he turned as asked me if I wanted coffee or water. That’s service. Thank you Devin!

Vanesa was Great ???? She went above and beyond to assist our needs! Thank you Lexus for having Vanesa Ramírez-Tovar on your Service Team????

She was kind, caring and professional.

Tyler provided professional , courteous and friendly service ! He provided phone call updates to keep me well informed which were much appreciated ! Thank you for the great service .

Tino is awesome and always goes above and beyond!

Cordis is the BEST! I can always rely on him to be honest and transparent with me for the services I need (or don’t need). He’s great at client relationship management!

It was a pleasure