Service completed in under 2 hours and Fiona personally went and brought my car out to me as she saw I was waiting outside for awhile.
7/20/2023
David L. VERIFIED CUSTOMER
Dan was great. Scheduling an appointment is a nightmare. I was put on hold twice and left two voicemails. Neither were answered. Tried to schedule through the website and was told I would get a call to confirm. That didn’t happen. After my fifth call I finally talked to someone who scheduled the appointment.
This communication is similar what was happening with the sales department. They would email me offers and when I would respond they never followed up. There were several times I wanted to seriously look at trading in for a newer model but no response was given. I even copied the sales manager and my salesman on the response and got nothing. Eventually I just unsubscribed.
Dave Lewis
7/20/2023
Lamont W. VERIFIED CUSTOMER
Job well done , Jeff was excellent
7/20/2023
Lana L. VERIFIED CUSTOMER
Mr.Booth was great!
7/19/2023
Lisa L. VERIFIED CUSTOMER
So grateful to you for taking me in at such a short notice. I’m confident that I will make it back to Georgia with no issues. Thanks again ????????
7/19/2023
Maureen P. VERIFIED CUSTOMER
Very happy with Edward and the service provided at Lexus
7/19/2023
Willard H. VERIFIED CUSTOMER
He is great!
7/19/2023
Debra P. VERIFIED CUSTOMER
Scott pays attention to detail. I stay in a Lexus because Scott has excellent customer service ethics!!!
7/19/2023
Dennis K. VERIFIED CUSTOMER
As usual I had a great experience at this location ! Service is amazing and quick! Had a great time waiting and reading at the dealership and of course coffee and cookies maid waiting time even better !
7/19/2023
Mark D. VERIFIED CUSTOMER
Scott has always been great to me. He explains everything. Excellent Customer Service.
7/19/2023
George P. VERIFIED CUSTOMER
Devin was awesome.
7/19/2023
Wilmot C. VERIFIED CUSTOMER
I need to know if my tires were rotated during the service on Tuesday July 18th. I looked on my paperwork and did not see anything the tires being rotated.
7/19/2023
Patti C. VERIFIED CUSTOMER
Faustino Ruiz is absolutely the best! He is honest and always puts my best interests first.
7/19/2023
David L. VERIFIED CUSTOMER
Anthony Lee provides outstanding service!!!
7/19/2023
Young C. VERIFIED CUSTOMER
Thanks alot.
7/19/2023
Uni H. VERIFIED CUSTOMER
Vanessa is perhaps the best customer care representative at Lexus of Escondido. She's an absolute professional, who knows her job very well. I'm very happy on how she managed my car service. Thanks again!
Albert
7/19/2023
David D. VERIFIED CUSTOMER
Jared is the best Service Consultant in the business. Give him a raise
7/19/2023
Julia V. VERIFIED CUSTOMER
Thank you
7/19/2023
William D. VERIFIED CUSTOMER
Christian did an excellent job and kept me informed through the whole process.