The service was quick and easy. The staff knowledgeable and efficient!
8/10/2023
Malcom C. VERIFIED CUSTOMER
Paul did a very good and professional job. Very attentive to my needs. Thank you.
8/10/2023
Margaret S. VERIFIED CUSTOMER
Jeff is a very knowledgeable representative for Lexus. I am sure he will be in charge of the department he now works in. He is a valuable person for Lexus.
8/10/2023
Mike M. VERIFIED CUSTOMER
Put 7000 miles on paperwork. Vehicle had 2000 miles! Really?
They corrected it before I left but I thought I was at a Lexus dealer? Felt like i went to a used car lot! Everyone was very nice and corrected the problem but …..
Thank You
8/10/2023
Thomas S. VERIFIED CUSTOMER
Ali is a top notch service representative. He is the real deal. I am very pleased with the entire experience. Tom Saliba
8/10/2023
Olivia G. VERIFIED CUSTOMER
Adam is extremely thorough and congenial.
8/10/2023
Cesar J. VERIFIED CUSTOMER
Good job
8/10/2023
Henry W. VERIFIED CUSTOMER
Ali provided an excellent overall experience
8/10/2023
Lilia M. VERIFIED CUSTOMER
Jarrod provided excellent service I was impressed. Thank you!
8/10/2023
EMERITO P. VERIFIED CUSTOMER
We are very satisfied with Tyler Payne. The way he explains what needs to be done to our car. He really gives us the best advice.
8/10/2023
Cheryl F. VERIFIED CUSTOMER
The service department refused to repair the 4 month old new car under warranty. I did not feel heard or respected ant the services department. It’s been 4 days with promises of a returned phone call that I still haven’t gotten.
Also, this is the 4th time I have brought the car in for repairs on a brand new Lexus NX 350. So very disappointed!!!
8/10/2023
Henry S. VERIFIED CUSTOMER
Edward is the best and very pleasant to work with
8/10/2023
Allison M. VERIFIED CUSTOMER
I wasn’t completely satisfied and in my previous survey I told you why .. it had to do with the 2 1/2 hour wait for an oil change and inspection of a few systems and once out of the lot and miles away I tried to lock the car and the key wouldn’t work .. had to go back to the dealership in Van Nuys and get a new battery .. check the key and make sure it locks the car not just start it before handing the car back to the owner
8/10/2023
Laura B. VERIFIED CUSTOMER
happy with service was ready on time.
8/10/2023
Kamphoune S. VERIFIED CUSTOMER
Nice customer service.
8/10/2023
Susan S. VERIFIED CUSTOMER
He was a big help to me through a very difficult time and expensive repair.
He tried everything he could to get my extended warranty to pay for it and when they wouldn’t he helped me to do a payment plan with 0 interest.
I have only a small complaint with the loaner car people and having to buy the separate insurance. So, after being injured I was unable to return the car and everyday I incurred a 25.00 charge which was unfortunate as I didn’t drive the car for 2 weeks after I was injured on a job.
8/10/2023
Alaina O. VERIFIED CUSTOMER
Danecia is absolutely incredible ! She’s always a quality service provider with a kind heart. I look forward to seeing her everytime I’m serviced !