Lexus Monogram Service

I recently purchased a new car and it came with only one key fob. While the sales team was accommodating, I had issues with the service department. During my service appointment with Edward, he insisted that the malfunctioning app stand wasn't their responsibility, even though I was directed to contact Lexus service about it. I left my car with Edward, but the service department refused to address the issues with the car's computer or keys. Edward was unavailable to speak when I called at 10:30 am and 11:30 am. The operator informed me he declined to take my calls. Thankfully, the sales team provided me with the missing key fob, but my car's computer and app continue to malfunction, especially with remote start. The service department was unhelpful and evasive, telling me it wasn't their responsibility to address the key or computer issues. To me that shows how low the bar with Lexus service. I work in the IT industry if I had the attitude” not my job” I wouldn’t have a job at all. They’re always Toyota service. Please thank Jose in sales he was stellar. I will have to reach out to different dealer that takes service seriously. I had fixed one issue with the car which service denied to understand anything. Either inexperience or Lazy.

Sofia was very good at communicating with me about my service .

Well done,excelent work

Brian was very nice, accommodating and answered any questions that I had period I would request him if I came in for any other service

The whole service was excellent!

Bryan was great and I appreciated the work of he and his Team. I would be happy to complete the Survey. Sue Whitfield

Anthony is great!

Robert was great. However I highly object to having one of your salesmen call me to try and sell me a new car. He obviously hacked into my service info in order to call me. Not good!

The only disappointment is with out my knowledge they charge my card for $16.50 .. i ask Edward and he said he did not know what it is .. finally told me because if the loaner .. that never happened before .. beside what's make me mad someone charge me with my authorization to use my card i had to call my bank and they had to cancel my card .. Edward is perfect he always take care of me .. i just did not appreciate who ever did that .. with out my authorization using my card .

Thank you

The service was amazing. Thank you so much again for making it so easy for your customers.

Mr. Jarrod is very professional? friendly, considerate and helpful every time I bring my car for services.

Fiona is always helpful!

Great customer service! David answered all my questions and helped me understand the process. Thank you!

Atlishu did a great job. I am very satisfied with the experience.

Tyler has been a wonderful service agent! He spearheaded the damage done to my engine and made the process of dealing with insurance and repairs soooo much easier. Thank you Tyler. Besides the comfortable ride of my Lexus vehicles, the service I receive from your agency and particularly your service agents is what keeps me purchasing Lexus cars.

We keep waiting for Jennifer to make a decision on our car. We were told she’d be here this am so we left it overnight even though it was inconvenient. As of 1:00 she still wasn’t there. The same thing happened when we tried to get this resolved when we bought the car in April. Otherwise everything else was handled perfectly.

Tony Hang is the best! He is very helpful and knowledgeable!

I am satisfied with your service keep up the good works. Thank you

My tire pressure was 5 pounds over it was 40 psi I took it to discount tire they fix it 35 psi other then that thanks