Chris is very professional with a kind and friendly demeanor! He's easy to talk to and does a great job making sure his customer is satisfied!!
8/25/2023
Jacqueline D. VERIFIED CUSTOMER
Alyssa was great and explained everything to me.
This was my first service at Crown Lexus.
8/25/2023
Richard B. VERIFIED CUSTOMER
Poor customer service this morning when I arrived for my scheduled 7 am appt, traveling from the high desert. Dashboard is still rattling and the was the purpose of bringing the vehicle in today. We usually go on Saturday morning but was informed that the car needed to be taken in on a weekday for the dash concern. The reception was cold and distant. I experience the same when I picked my vehicle up. The lady at the cashier desk was cold and unfriendly. I’m sorry we purchased from this dealership.
8/25/2023
Pamela W. VERIFIED CUSTOMER
As always, Christian was very helpful.
8/25/2023
Henry B. VERIFIED CUSTOMER
I feel as though some things were done that were questionable. $4800. really doesn’t feel good, a courtesy wash is nice, however nothing was done cleaning the inside, windows, seats or floor (nothing touched). Everyone was very nice and I felt respected as a person. Also the loaner car was very nice. I looked my car over when I got home and noticed that the engine compartment wasn’t washed or cleaned, with no evidence of power steering fluid anywhere, I said no to the battery tie down $200. And I also think that a courtesy wash should’ve included vacuuming the trunk, little things mean a lot to me, on a $500 or a $5000 service. I feel that my car deserves to be treated with respect as well. Tomorrow I plan on having my mechanic look it over. And let you know.
8/25/2023
Mary A. VERIFIED CUSTOMER
Chris was very courteous and made sure I understood the service to be performed.
8/25/2023
Rodolfo C. VERIFIED CUSTOMER
Keep up the good work.
8/25/2023
Ramon O. VERIFIED CUSTOMER
VIN still incorrect on my service contract paperwork. Service suggested I wait an additional day for a sensor that could and was eventually pulled from another vehicle. 4 day wait for a tire. Not an acceptable wait time for a routine repair/purchase. American tire would have a faster turn around and provide a warranty on tires for nominal fee.
8/25/2023
Deissy M. VERIFIED CUSTOMER
Excelente
8/25/2023
Fabiola E. VERIFIED CUSTOMER
I will gladly complete the survey. Christian gave amazing service!
8/25/2023
Gregory H. VERIFIED CUSTOMER
Tyler provided excellent customer service and kept us informed about the status of the service on our vehicle.
8/25/2023
Raj K. VERIFIED CUSTOMER
Paul Cooper is customer friendly
8/25/2023
Not Provided. VERIFIED CUSTOMER
Cordes always is the best
8/25/2023
Elvira E. VERIFIED CUSTOMER
Scott is such a great person. He is honest which is the key factor as to why I continue to take my car there. Along with the great techs he works with.
8/25/2023
Evangelina W. VERIFIED CUSTOMER
Sam is the best.
8/24/2023
Samuel M. VERIFIED CUSTOMER
I think you should put a golf simulator in for people to do something while they wait
8/24/2023
Yon H. VERIFIED CUSTOMER
Professionally help and kindly service and respect!
Thank you so much your service!!
Im appreciate , God bless you!
8/24/2023
David R. VERIFIED CUSTOMER
I have always been very satisfied.
8/24/2023
Sasha Y. VERIFIED CUSTOMER
Joe is the greatest service advisor I’ve ever dealt with he makes sure that all my issues are taken care of with the upmost respect and professionalism