Mr Ruiz was knowledgeable and attentive. He worked efficiently and quickly in assisting me with my car.
9/8/2023
Ronny T. VERIFIED CUSTOMER
Thank you so much, Keyes Lexus recommended….thumbs up ????????????
9/8/2023
Brian W. VERIFIED CUSTOMER
Edward was great as always
9/8/2023
Michael L. VERIFIED CUSTOMER
Alyssa is great. She was prompt in returning my messages and called me personally to make sure that Drive Connect was functioning correctly.
9/8/2023
Mihir G. VERIFIED CUSTOMER
Very helpful, I appreciate the thoroughness and dedication to getting the problem fixed
9/8/2023
Bettina K. VERIFIED CUSTOMER
Scott is the best.
9/8/2023
Todd G. VERIFIED CUSTOMER
I am a former service manager with 34 years experience in the industry. Anthony handled my vehicle with courtesy and car. He called me to let me know he would be off the following day and who and when they would be contacting me. A great job. Wish my advisors had done that 100% of the time! He did a fantastic job.
9/8/2023
Deneen R. VERIFIED CUSTOMER
Dennis was great. He greeted me right away. I received great customer service great communication about what was going to happen. I had a concern about my tire and he took care of my issue. I was called by Dennis to go over what my car needed and he confirmed what would be done. Awesome service. I’m completely satisfied with Crown Lexus and Dennis Palacio who took great care of my car needs.
9/8/2023
Margaret-Ann M. VERIFIED CUSTOMER
Mr. Ruiz was professional and helpful.
9/8/2023
Glori D. VERIFIED CUSTOMER
Lexus as a whole didn't earn 5 stats because you had my car for a month and a half, you returned it to me a few weeks ago, N UT as soon as I left the shop the check engine lights came on and I had to return. Then I was told I needed a battery when that wasn't the case for the previous month, only after it sat for a month. David was a good service advisor and a few managers including Yhaya were very helpful
9/8/2023
Maria N. VERIFIED CUSTOMER
Mr.Chow extend high quality customer service for what is expected of a Lexus dealership. Thank you
9/8/2023
Nancy Babick. VERIFIED CUSTOMER
Complete lack of communication.
9/8/2023
Minh H. VERIFIED CUSTOMER
I am happy with the service at Crown Lexus dealer.
9/8/2023
Mariafe S. VERIFIED CUSTOMER
Edward is the best consultant at Lexus Valencia. Best customer service by far!
9/8/2023
Juan G. VERIFIED CUSTOMER
Alyssa White did a wonderful job and always kept me updated on the status of my service. While I was paying for the service she made sure my vehicle was waiting for me up front which was greatly appreciated.
9/8/2023
Edgar G. VERIFIED CUSTOMER
Jarrod exemplified what Lexus is all about. Stellar customer service, personable, and delivered even sooner than the estimated time provided. Thank you!
9/8/2023
Talal B. VERIFIED CUSTOMER
The car was not washed as requested. This is the second time
Final cost of service was higher than estimate
9/8/2023
Susanna V. VERIFIED CUSTOMER
EXCELLENT
9/8/2023
Charles H. VERIFIED CUSTOMER
I will complete the survey. The job was well done.
9/8/2023
Kevin H. VERIFIED CUSTOMER
Vanessa was awesome, professional. Lucky you to have such an employee.