Lexus Monogram Service

Hello Lexus team, This was my first visit for my 5000 mile scheduled appointment for my RX350h AWD. David Ventura was professional and helpful answering all my question I had on my new vehicle. He is very knowledgeable, friendly, and kind. Thank you for such an amazing first visit! Sincerely, Linda M

Great customer service.

Mr. Lee was absolutely amazing. He was professional, friendly, and explained everything to my satisfaction. He kept in communications with me each step of the way, and I knew that I had someone I could trust. The man deserves a raise, and you are very fortunate to have someone like him working for you. The only thing I found unacceptable was the pricing. The labor costs were over the top and outrageous. Other than that it was great!

Tyler was great. Service prices too high!

Tony Hang connects really well with his clients, understands the issue, and takes the steps to insure the best and most prompt resolution. Tony is very knowledgeable, professional and polite. I recommend Tony to all my family and friends who owns a Lexus.

Great service

Tony is the epitome of customer service.

Very professional and very easy to work with!! Would recommend 100%!

Great service Senecca????

Jarrod is a great consultant! Addressed every concern I brought up with solution (please note that was only a couple$. Great consultant)

Thanks to Helen! She is awesome! She took care of everything I needed! Thanks again

Alyssa was awesome and very professional!! Thanks Alyssa

Mr.Palacio was very professional and knowledgeable about my vehicle. He took the time to thoroughly explain what was going on and the causes of concerns. I would definitely recommend his services to other clients.

Hi Guys, Im happy to meet Errol Tuttle, he’s working great and let me know all the detail of services my car need.. He did very very great job..! Thanks for helping me..!

Scott is terrific!

It was my first service experience. I was greeted by a nice young man who walked me over to have a seat in lobby. He said a service advisor would come there to meet me. I waited over an hour. Finally went back to the valet and they said that my car paperwork was not submitted to the service advisor. After a few minutes I was escorted over to Mark’s office. It was now 3:45 and Mark said there would not be enough time plus I had 2 issues I wanted checked. He offered me a loaner which was fine with me but it was due to mistake by Lexus service department. The next day I called at 3:15. Car still not ready. Mark left me a message today (Friday). My appointment was 2pm Wednesday. I do not feel I should have had to stop at a gas station for 3/4 gallon of gas I used to drive home and back. I can understand if I was driving around with the car, but it was a real inconvenience and I wasn’t too impressed by my first service experience. Also I have only put 3,000 miles on the car. I’m sure it wasn’t necessary for $400 in add on services Mark told me about. I felt like I was being sold something when I just wanted my car serviced as part of the Certified package I purchased 6 months earlier. Given the mess up with me sitting there for 1.5 hours for nothing, a more apologetic approach would have been appreciated. Everything else was great and I love the car! Thank you

Helen was very courteous and professional and a pleasure to have as a service advisor.

All good

Good job Lexus team

Fantastic service! Always kept me informed of the process! Alyssa was so helpful and always responded fast to any concern I had!