Shedrick was excellent and provided excellent service. He let me know the status of my car throughout the process. Shedrick made what is normally a tedious process, a pleasant experience for me.
1/27/2026
Lisa A. VERIFIED CUSTOMER
Sam was friendly and knowledgeable. My car service was completed on time. Thanks for the great service!
1/26/2026
David L. VERIFIED CUSTOMER
none
1/26/2026
Veronica D. VERIFIED CUSTOMER
My only unfavorable feedback is the wait to pick up my car-
1/26/2026
Violeta O. VERIFIED CUSTOMER
Very responsive.
1/26/2026
Miguel S. VERIFIED CUSTOMER
Robert did an amazing phenomenal job by assisting me with my Lexus I’m one happy client
1/26/2026
Benita P. VERIFIED CUSTOMER
Thank you
1/26/2026
Lily M. VERIFIED CUSTOMER
Robert gave us an outstanding advice and service, He checked all necessary maintenance service needed and helped us to make it affordable. Thank you Robert, my husband and I were appreciative of your assistance.
1/26/2026
Bledar G. VERIFIED CUSTOMER
Service was completed within the time promised!
1/26/2026
Altamese W. VERIFIED CUSTOMER
My experience was great as usual. Wendy is amazing!! She goes over and beyond.
1/26/2026
Laurie F. VERIFIED CUSTOMER
Gerardo is always nice to work with.
1/26/2026
Lola R. VERIFIED CUSTOMER
Excellent service by Joe as always
1/26/2026
Andrew C. VERIFIED CUSTOMER
I drove from west LA to Keyes Lexus as the service advisors mentioned possibility of having a loaner for an oil change. I waited 20 minutes before the service advisor came to see me for an 8am reservation. I just wanted a quick oil change and even declined the car wash. I was told there were no loaners available, but an uber could be provided. I had to ask to find out how long to expect to wait and was quoted 3 hours for an oil change. There was no respect for my time and there was no meaning to making a reservation. What was the point if I had to wait 20 minutes to talk to someone and a 30 minute oil change is quoted for 3 hours.
I even said I could wait up to 2 hours or if the uber allowance could be extended to my home, that I could wait, but the blatant disregard and disrespect was too much and I left with just my time wasted.
Forum posts from lube techs at Lexus dealerships quote 30 minutes for an oil change and inspection. Even with junior techs up to an hour. How is this good customer service to someone who made an appointment and what is the purpose of an appointment if the service advisors mentioned possibility is not on time and if the mechanics cannot deliver reasonably timed service?
1/26/2026
Saikrishna N. VERIFIED CUSTOMER
The service manager, Joe, was great, and the turnaround time was as promised.
1/26/2026
Mark H. VERIFIED CUSTOMER
I’m highly disappointed that I drove back to Tampa and had oil dripping from the bottom of my car. How this wasn’t discovered when it was in there for service and had an inspection is beyond belief. In addition when II’m highly disappointed that I drove back to Tampa and had oil dripping from the bottom of my car. How this wasn’t discovered when it was in there for service and had a inspection is beyond belief. In addition when I took the car in it simply needed to be tightened the oil filter was not fully tightened. But I received another inspection where they told me I needed brakes, I have been asking if I needed brakes for a year and a half at JM Lexus, and told no with several inspections along the way now like a miracle I did. Overall not happy with last service at JM Lexus.
1/25/2026
Amber S. VERIFIED CUSTOMER
Tony Hang was very friendly & professional, Service was timely & efficient. This was the best experience in the past 5 years of servicing my vehicle.
1/25/2026
Ed A. VERIFIED CUSTOMER
Very good service, thank you and the pick up and delivery is very convenient.