I brought my vehicle in for a recall warranty service. The service was completed within the projected time frame, the vehicle was washed, and Justin arranged for Uber transportation for me between the dealership and my home. I was extremely satisfied with the services provided.
1/27/2026
Karmen K. VERIFIED CUSTOMER
Yes, Randy was very helpful, fast and efficient.
1/27/2026
Rosalie S. VERIFIED CUSTOMER
Mr Ruiz is always super helpful and I appreciate that I can go to him with confidence that he will take care of the issue at hand.
1/27/2026
Steven A. VERIFIED CUSTOMER
Thanks; I trust Robert, Ernesto and the Service Team at LEC.
Service took longer than expected, but having a LOANER Vehicle makes all the Difference.
Lexus and LEC have High Standards, which is important; I do too! Thanks!
1/27/2026
Janelle B. VERIFIED CUSTOMER
Great service. Very responsive and got the issue resolved right away.
1/27/2026
Carleen N. VERIFIED CUSTOMER
Jose was very professional and awesome to work with! Thank you Jose!
1/27/2026
Maria S. VERIFIED CUSTOMER
He is always amazing and professional.
1/27/2026
Jodi L. VERIFIED CUSTOMER
I appreciated the ease and care taken when I brought my car in for service. When I returned the car I left my phone on the console and the driver came to return it to me. He was so thoughtful and friendly about it. Justin was able to get me a loaner car when they were going to have to keep my car for the weekend. All in all great service
1/27/2026
Laura A. VERIFIED CUSTOMER
Very helpful and great customer service. Went above and beyond. Very empathetic given the delays.
1/27/2026
Elizabeth M. VERIFIED CUSTOMER
Christian Santos is the ABSOLUTE BEST. His work ethics are impeccable and he is a True Professional. He is a tremendous asset to Crown Lexus. I treasure our working relationship.
1/27/2026
Kathryn H. VERIFIED CUSTOMER
Ernesto is a pleasure to work with.
1/27/2026
Allen C. VERIFIED CUSTOMER
Completely satisfied with the entire process from start to finish.
1/27/2026
William K. VERIFIED CUSTOMER
Danecia alway deliver. Very professional, and customer service savvy. Thank you Danecia for your attention to detail
1/27/2026
Karen P. VERIFIED CUSTOMER
The customer service is very good as always from Lexus, first time at this location though. Thank you!
1/27/2026
Daniel G. VERIFIED CUSTOMER
Iam very satisfied with the service and the attention you do with customers
1/27/2026
Rohail S. VERIFIED CUSTOMER
Amazing service - always!
1/27/2026
Corrie C. VERIFIED CUSTOMER
Billy was excellent.
The price of oil changes are becoming a barrier. 500-plus is crazy and not entirely justifiable. Cleaning a battery and testing for 199 when a new battery is 200 from other places shows me the inflated Lexus cost.
I have a raptor truck with way more oil and the cost is a 1/4 of the lexus and I let them change the cabin filter bc it's not 125.
1/27/2026
Yvonne M. VERIFIED CUSTOMER
Was very happy with Art. He’s an asset to your team. Excellent customer service all the time.
1/27/2026
Camino Real. VERIFIED CUSTOMER
Ivan is great, very attentive and great custimer service!
1/27/2026
Mary E. VERIFIED CUSTOMER
I appreciated the great service provided by Vy - - she’s friendly, attentive, and helpful!