Lexus Monogram Service

Since this was a safety recall involving the software or firmware of my car for a problem that I never experienced, I have no way of knowing if anything was fixed. However, I do trust that Lexus El Cajon followed all the factory recommended procedures to fix this safety problem. They even sent me a link to a 10 second video showing my car being worked on.

Excellent service!

Excellent Service

Good experience. Everything went well, good service

I’ve been bringing my car since 2022 and I’m very happy everytime I had my service done but today, my appt was at 9:25am, I was there on time somehow my car isn’t ready not until past 4:30pm. It’s just a regular service, they did not change the oil because i had it last time , just tire rotation brake checkups and other, I wonder why it took 7hrs? I asked Cristina why it took so long, she replied, because we’re busy. I should not bring in my car early if I have to wait that long.

The overall service was great!

Thanks ???? great service

Thank you Elda

Ernesto could have made everything fine but chose a different path. While I was upset about the part not being available for the recall, he just said let’s not jump ahead and see if the parts are in( he knew they were not) I brought in a picture of a gasket with notes at the bottom to show that tjere is starting to be a potential leak. He did not accurately write up the work order. He dis not listen to me but only looked at the picture , even after I pointed out the notes at the bottom. He write it up ( after being told) thta there was a leak! No leak, oil around the gasket.He upset me and forced my hand by accusing a Master Technician( implied) of not accurately depicting the problem and by not having the actual picture of an NX. Again, seek to understand before unnecessarily upsetting a customer! While I was mad, I told him that if I get pushed I can be a ****. That is what he got because he mismanaged a woman who actually had something important to say! The new Service Manager was wise. He sought to understand and pointed out what Ernesto saw which was the picture. He was not condescending but resolved the issue. He recognized that by listening and acknowledging that several errors were made I could leave and know everything would be taken care of in the near future. Shame on the woman who I spoke with in Service last week who booked the appointment KNOWING that there were no parts AND failing to tell me the customer!!!!!! It wasted a full day of my time! Shame on Lexus for not getting the parts to their east county shop! If you issue a recall, then provide the parts! I come to this dealership because it is the lone family owned Lexus. While I am a number, I have been a loyal and outspoken advocate for Lexus El Cajon. Please handle that loyalty appropriately! Thank you Phyllis P

Robert was great however I was rather disappointed having no coffee considering my early 9:00 appointment. I also find it quite offensive that a high end auto dealership would stoop so low as charge a 3% fee to pay with a credit card. This should not happen and if you insist on being so darn petty cheap with this kind of stuff you may consider dropping the price of your automobiles to match the customer experience. The least you should do is make the 3% charge known at appointment time.

Cory was fantastic! I always trust him to give me the best advice and service to my Lexus! Best service I’ve ever had. Thanks Cory!

Roberto was very professional and helpful.

The service by Joseph Storozynsky was excellent and the recall was handled with efficiency. I will always buy or lease a Lexus because of the fine service they offer

Thank you for great job. I like it to resolve the issue so quick.

Thank you for always providing great service.

I don’t want to speak to a representative. My only issue was that my car was not washed. When I picket up my car, I no longer had the time to go back and ask for it, but it should’ve been done initially.

Daniel was great! He made sure I received everything that was needed! Excellent service.

Great service as always. The tank of fuel was much appreciated.

Good communication. Thank you.

Done on time. Car was washed. And unexpectedly filled with gas. Also appreciate the time Brady spent with us to straighten up the problems with the app, which is overly complicated.