Lexus Monogram Service

The entire service team was welcoming and informative. Then Eve, in tech support, is very professional. Her knowledge of "buttons, bells, and Lexus voice features is outstanding & remarkable.

I was disappointed with this visit and I have seen a steady decline in service at JM. Two items that stood out during this visit: 1. This is the third visit in row when the Apple Pay did not work when I was trying to check out. It’s a known issue and apparently not something management appears willing or able to cure. 2. More disturbing to me this visit was the reaction I received from the SA when I requested a transmission service. I was told that this vehicle has lifetime fluid, a service is strongly discouraged, and if I was adamant that I would have to sign off on paperwork acknowledging a risk and that I would bear any consequences financially. Basically I would lose my warranty on the transmission. I have to say this is beyond baffling. This is a service listed by Lexus as optional at 60k miles. This feedback from the dealer tells me you did not know your product, you lack the staff to perform the service from a technical standpoint, or you simply don’t care if the transmission fails after the warranty period. To make matters worse, when I got home I notes a line item charge related to the transmission service I never received for @ $18. It’s hard to wrap my head around all of this from what I had previously perceived to be a preeminent dealership. At this point I have lost faith in the service department and will follow up with corporate to understand better where I can get my vehicle appropriately serviced.

Christian Santos is top notch! 5-star service from him

Bill was friendly and helpful Great costumer skills.

Exceptional costomer service!

It took over 2.5 hrs to change oil!!. What's the point of making the appointment then? In the past our car got washed as well - not this time

As always Tony Hang made our visit pleasant. Very pleased with the service, as well as the professionalism-service we always get with Tony Hang and Crown Lexus. Thank you

I was very satisfied by Danny, my service consultant. However, I dropped the car off 9:15 in the morning and it wasn't ready till 5:35. It was a routine 5000 mile service and a reload of software for camera recall. My disappointment was the car was not cleaned. Floor mats were vacuum ed but the dash board & screen were not cleaned. I thought this was part of the service.

Friendly, professional and replay helpful. He is very efficient. Had a good communication with him.

Robert was amazing as always

I lam appreciate your service .

Kay is so wonderful to work with. She always make the time to explain everything really appropriate her customers service.

Excellent service as always! A+ experience!

Visiting the Lexus service dealer is like coming home ???? and knowing you are loved and deeply cared for. It’s more than just a maintenance visit it’s like the best feeling knowing your in good hands and valued! Thank you !

Alfred N. was amazing. He always goes the extra mile. He gives a 100&10% each time I come in.

Thank you for all your help!!

The El Cajon Lexus team is always super friendly ! Great service !

GREAT JOB!! MR ALFRED

My service representative was Henry. He was absolutely amazing and I have nothing but fantastic things to say about him. I had brought my Lexus in previously for a slow leak in my tire. The previous rep told me there was nothing wrong with it and that I just didn’t put enough air in it. Henry made sure to tell the technician to double check my tire and they did indeed find a very small nail in the tire. I would highly recommend Henry to anyone else that comes into Lexus for service.

Henry was very efficient and professional! Great service all around!