A sincere thank you to Christian and Tony for their patience and care.
9/23/2023
Gordon T. VERIFIED CUSTOMER
On time and job done well.
9/23/2023
Sam D. VERIFIED CUSTOMER
Yes I was completely satisfied with the service of my RX350. Excellent customer support and service.
9/23/2023
Tyler T. VERIFIED CUSTOMER
Even though I noted, when I dropped off my car, that I needed my car back no later than Thursday. If things couldn't be done by then, I didn't want to do the extra services. Thursday afternoon I was called and informed my car would be ready Friday due to parts not arriving. I understand that's out of your control but I was leaving the country Friday so I had zero flexibility.
After several phone calls, a solution was found and my car was quickly completed by the end of the day and ready for after hours pick up. While I appreciated that, when I picked up my car, there were greasy palm/fingerprints all over the door where my window is as well as inside. My seat cover was dirty with mechanic smudge and the floor paper mats were still in the car.
It was by far the most disappointing experience I have had with this shop which is not typical for lexus Escondido. I drive out of my way because of the service....
9/23/2023
Juan R. VERIFIED CUSTOMER
I've been entrusting my Lexus to the maintenance team here for years, and they consistently exceed my expectations. Their attention to detail, expertise, and friendly service make every visit a pleasure. Highly recommend Alyssa white.
9/23/2023
Calvin B. VERIFIED CUSTOMER
The service technician did outstanding I wanted my Lexus check out before going on my road trip everything was good and they brought up a service repair I need to get repair soon so no issues excellent job on my Lexus. BZ
9/23/2023
Moonzwe C. VERIFIED CUSTOMER
5 stars
9/23/2023
Irene R. VERIFIED CUSTOMER
Very satisfied every was very attentive
9/23/2023
Alfred S. VERIFIED CUSTOMER
Alyssa is always friendly and helpful she's the best service advisor I've had since going to Crown Lexus
9/23/2023
Paul F. VERIFIED CUSTOMER
Excellent, courteous service!
9/23/2023
Jose B. VERIFIED CUSTOMER
Tony is amazing with his service. He goes beyond to make sure everyone is taken care of.
9/23/2023
Don B. VERIFIED CUSTOMER
Anthony was very professional and knowledgeable. He was able to resolve a blue tooth problem I had with my phone. Excellent service from Anthony and all the Lexus team that helped me today.
9/23/2023
Robin B. VERIFIED CUSTOMER
First class operation start to finish. Processes are well planned and deliver a quality product in great service.
9/23/2023
Jeanne R. VERIFIED CUSTOMER
Great service
9/23/2023
Melissa M. VERIFIED CUSTOMER
Dennis was a great help!
9/23/2023
Jeffrey K. VERIFIED CUSTOMER
Yes the key fob is not working properly. I was told the battery was replaced. I think the replacement battery is defective. I am able to unlock doors, but when I try to start car,not starting with key fob in my pocket. Dashboard shows no key. When I remove key from pocket and place close to steering wheel am able to start car. Had the car for two years was always able to start car without removing key fob from pocket. Please contact me to let me know how this can be resolved. ****-****-xxxx
9/22/2023
Daniel S. VERIFIED CUSTOMER
Employees were amazing they explained everything to me and even helped me after to quote winter tires and rim powdercoating
9/22/2023
Heidi B. VERIFIED CUSTOMER
They need to follow the tire pressure recommendation inside door (which rep asked for) because they overinflated the tires to 36lbs each vs 32lbs each. Made my drive home a little wobbly to say the least
9/22/2023
Hiroharu S. VERIFIED CUSTOMER
I’m satisfied with him.
He needs more experience.
I hope he will not forget fresh feeling of starting his job.
Good luck to him.