Basic visual inspection and a quick update took two days to complete, unbelievably slow and unnecessary. My previous service with Lexus of Escondido was great, but I guess expecting a level of consistency is too much ask.
9/25/2023
Joseph C. VERIFIED CUSTOMER
Good job
9/25/2023
Cecilio Y. VERIFIED CUSTOMER
Anthony Lee was very nice. He explained every detail about my car.
Thank you very much Anthony. Job well done ????…
9/25/2023
George V. VERIFIED CUSTOMER
Vanessa took the time to research the issues and fully explain them.
9/25/2023
Adnan I. VERIFIED CUSTOMER
Thank you Joe.
9/24/2023
Martha G. VERIFIED CUSTOMER
Vanessa, is polite , professional and helpful. She answered all my questions and provided services in a timely manner. I drive an hour to bring my car to get serviced at Lexus of Escondido. I waited for my car and Vanessa made sure the service was complete in a timely manner.
I appreciate her time and knowledge.
Thank you!!
9/24/2023
Thelma P. VERIFIED CUSTOMER
Well done!
9/24/2023
Sophia M. VERIFIED CUSTOMER
Great service
9/24/2023
Oksana Y. VERIFIED CUSTOMER
Very attentive and good specialist. Thank you!
9/24/2023
Reina M. VERIFIED CUSTOMER
Everything was as promised, Joe was kind, courteous and efficient.
9/24/2023
Valerie B. VERIFIED CUSTOMER
Give bill a raise!
9/24/2023
Thomas K. VERIFIED CUSTOMER
Senecca rocks. The most wonderful kind and professional person I have met at your dealership. I very much h enjoyed working with her.
9/24/2023
Carl B. VERIFIED CUSTOMER
Anthony is a nice individual who’s willing to help in a very step of the way and of course!he did that perfectly.
Very satisfied
9/24/2023
Aileen A. VERIFIED CUSTOMER
Excellent customer service. Thank you.
9/24/2023
Victor S. VERIFIED CUSTOMER
The repair seems to be fine. It was just difficult to get the car after the repair as the paperwork was not in the service desk, but in Ali the service manager’s office after closing. The service desk was still open but without the paperwork I had come back the next day, so another 28 miles round trip. The service manager didn’t even apologize just kept saying I told him I’d come the next day, so I guess it was my fault for not letting him know I was gonna come that day it was finished even though my car was ready and waiting in the front.
Also when I were dropping off the rental, we had some stuff in the trunk and ask them to wait for a minute while I get my car key after paying for the repair and they were driving away the rental car with my stuff in the truck.
One big compliment is the parts department gentleman, Albert took a look at my car as the rear wheel mud flap/part was loose and it turns out was just disconnected and he reconnected it and now I don’t need to buy the additional part that was great. Thank you Albert.
9/24/2023
Lin M. VERIFIED CUSTOMER
good job?
9/24/2023
Camille P. VERIFIED CUSTOMER
Very satisfied with the quick service.
Disappointed with the price.
9/24/2023
Raymond T. VERIFIED CUSTOMER
Anthony was on top of the work and kept me updated constantly. Very happy with experience.
9/24/2023
Ben K. VERIFIED CUSTOMER
Great service - was able to get in and out quickly with another vehicle. Communication was clear throughout the process. Anthony did a great job.