I have worked with Ali numerous times - he is incredible! He is extremely knowledgeable and personable. He is also unfailingly honest and helpful. If he thinks a service is necessary he will explain why - and if he thinks it can be postponed, he doesn’t hesitate to tell you. Ali is the best - I would not take my Lexus anywhere else to be serviced!
9/22/2023
Charles B. VERIFIED CUSTOMER
3 hours is an excessive amount of time for an oil change.
9/22/2023
Sal G. VERIFIED CUSTOMER
Tony Hang is amazing. We have been bringing our multiple Lexus’ to Tony for over 15 years. He is the main reason we bring our vehicles here. We completely trust him with whatever he recommends. We also have bought 2-3 vehicles at this location due to Tony’s recommendations. He is the best. He is more than our service advisor we consider him a friend. Not enough words to express what a great person he is. Great representation of Crown Lexus. I hope he gets the recognition he deserves. He should be up for corporate award or or corporate bonus
9/22/2023
Thomas M. VERIFIED CUSTOMER
Faustino provides first clas service every time I’ve had the pleasure of getting him as my service representative. He is a great brand ambassador for your dealership and should be acknowledged for it.
9/22/2023
Merilyn R. VERIFIED CUSTOMER
Good service ????
Thank you!
9/22/2023
Avi R. VERIFIED CUSTOMER
Quoted Almost 30%! Higher in store price vs online!
Terrible communication! I had to call to find out if parts arrived to complete the service on my car!!!
Until now, no one contacted me to inform parts arrived and to schedule appointment to come in and complete service.
Left messages to both service manager and store manager, neither one of them called back.
9/22/2023
Robert G. VERIFIED CUSTOMER
Tyler was excellent.
9/22/2023
Carmela C. VERIFIED CUSTOMER
I loved Helen! She was great and very helpful
9/22/2023
Sora K. VERIFIED CUSTOMER
Service was terrible.
There was some problem issues that was not before the recall.
The right side mirror moves abnormally.
I talked to the problems, but they didn't solve it, and I had no choice but to come back home.
9/22/2023
Hy Youn. VERIFIED CUSTOMER
He was not kind. This is service job, and this brand is Lexus. He needs to know where he is working. He was showed me one time smile at me, give him good reputation.
9/22/2023
Pamela R. VERIFIED CUSTOMER
Awesome, professional
9/22/2023
Lee A. VERIFIED CUSTOMER
As always Alyssa is the best! Accommodating n friendly.
9/22/2023
Daniel L. VERIFIED CUSTOMER
Very happy with the service. Thank you!
9/22/2023
Arun M. VERIFIED CUSTOMER
Very satisfied with service experience received yesterday. Thanks Vanessa.
9/22/2023
Armando R. VERIFIED CUSTOMER
I am very pleased with the service provided by a Lexus Escondido. All people there go above to make sure customer feels very welcome. Thank you all very much.
9/22/2023
Todd Benjamin. VERIFIED CUSTOMER
He communicated well, and in a timely manner.
Your company should try and keep him as an employee. I say this because I rarely see the same advisor twice
Why the employee retention issues there?
9/22/2023
William M. VERIFIED CUSTOMER
Tyler was great! Responsive and kept me informed of when car service was complete
My only “issue” is that it took 45 minutes to get me checked in and out the door with a loaner…seems excessive. Also my appointment was not in the system even though I was receiving text messages several days before to remind me of my appointment…system error? Do I need to check in a day before my next scheduled appointment to be sure I am in the system? Bit frustrating is all.
9/22/2023
Richard S. VERIFIED CUSTOMER
Tony and service staff provide 5-Star service.
9/22/2023
Bryan A. VERIFIED CUSTOMER
Faustino always provides great customer service and always keeps me updated.