Mark Gray was very pleasant to work with. He answered my questions with knowledge and patience. He conducts himself professionally and is personable at the same time. Would definitely recommend him as a service advisor and I hope to work with Mark more in the future.
2/1/2024
Dds A. VERIFIED CUSTOMER
The quality of a dealership is a reflection of the honesty and integrity of its components, Crown Lexus and its patrons, and customers are well served with Tony's all around excellence in his job
2/1/2024
Troy N. VERIFIED CUSTOMER
Anthony was great and quick to get me going back to work
He communicated with me all day the status of the car when there was an issue.
5/5 stars for him and everybody at Escondido Lexus
2/1/2024
Brian C. VERIFIED CUSTOMER
Alyssa was professional and AMAZING!
2/1/2024
Angleina S. VERIFIED CUSTOMER
Tony is amazing! He always ensures that my car is fully serviced, he advises of any recalls, but most importantly advises as to what is really necessary from a service perspective. Great Advisor and very professional!
2/1/2024
Federico C. VERIFIED CUSTOMER
Excellent service by Tino, very friendly and explained well the service
2/1/2024
Victor C. VERIFIED CUSTOMER
Vanessa is great!! HIGHLY recommend her!!
2/1/2024
Gwendolyn C. VERIFIED CUSTOMER
Wife and I arrived at your dealership around noon. We were in and out of there in record time. Mr Mason stuck by his word he gave me yesterday. He had Rachel standing by when we arrived. My wife left the dealership with her 3rd ES350 model in 6 years. The wife is totally satisfied. I am satisfied because the wife is satisfied.
2/1/2024
Mister A. VERIFIED CUSTOMER
Mr. Gray was very helpful.
2/1/2024
Patrick R. VERIFIED CUSTOMER
Good job. Took my notes and incorporated them into the 70K check.
2/1/2024
Shehan S. VERIFIED CUSTOMER
Christian was knowledgeable, personable, and communicative. He was very helpful in solving my issues and answer my questions. I’ve been with Lexus for over 20 years and he is top 3 that I’ve ever had. Keep this guy and give him a raise! Seriously, he is a quality employees representing the brand and company excellently.
2/1/2024
Zhao (. VERIFIED CUSTOMER
Good job!
2/1/2024
Bryan K. VERIFIED CUSTOMER
Tony was right on time and so prompt with the process. Not to mention he is following up on a part I ordered that was not delivered yet. It was a solid service.
2/1/2024
Michael A. VERIFIED CUSTOMER
Jeff went above and beyond for us in our unique and frustrating situation. We truly appreciate what he did for us and we did not even purchase our Lexus from your dealership! He was an excellent communicator and worked hard within his department to help us. Jeff and his department should receive some sort of recognition for their exceptional service and representation of the Metro Lexus brand.
2/1/2024
Carmen F. VERIFIED CUSTOMER
Will u call me ASAP ****-****-xxxx
2/1/2024
Luz A. VERIFIED CUSTOMER
I no longer own a lexus, why am I getting this survey?