I got answers to all my questions in friendly way. It was pleasant visit.
2/14/2024
Judith L. VERIFIED CUSTOMER
Tony was attentive with my cars needs! Kept me 100% informed of the progress! He should be rewarded for the attention to detail he provides! I will request him every single time!!
2/14/2024
Marisela H. VERIFIED CUSTOMER
Polite and efficient.
2/14/2024
Jermaine M. VERIFIED CUSTOMER
The Lexus experience usually reminders customers of why we choose luxury vehicles to drive. The quality, attention to detail and elevated experience are attributes that come to mind yet, during my visit my experience was garbage. I waited for over an hour for a car that was said to be ready. I was emailed payment info for express check out and was met by confusion as when I went to pay service cashiers explained I still needed paperwork from the provider. I deserve better and I want better. I was not satisfied by my visit in the least. Lexus to me is top tier, not sure that’s still the case after my recent visit.
2/14/2024
Ruben R. VERIFIED CUSTOMER
I understand working on vehicles could be time consuming; however,I find it hard to believe that it takes over 3 hours to change the oil and filter on a vehicle. Also, I feel that sometime technicians don’t complete the work as documented on summary report. I had recently filled my right front tire with air but unfortunately I was not able to fill to factory specs due to broken gage at air station. I took my vehicle in for oil change with an over filled right front tire believing they would check tire pressure. I received my vehicle with the exact air on the right front tire which was 44 PSI. Factory specs require 35 PSI on tires. Summary report documented that technicians inspected all tires and air pressure was set to factory standards. This means the work that was documented was never completed.
2/14/2024
Eric P. VERIFIED CUSTOMER
My service rep was quick and efficient! Kind and informative. The loaner was fun to drive and easy to handle.
2/14/2024
Amy L. VERIFIED CUSTOMER
I was highly satisfied with the professional, friendly, and efficient service as always. The staff is always willing to go above and beyond. Much appreciated! Thank you.
2/14/2024
Ruth M. VERIFIED CUSTOMER
Amy is outstanding...knowledgeable, personable, a problem solver. Great addition to your (and my) team.
2/14/2024
Rose V. VERIFIED CUSTOMER
You’re welcome
2/14/2024
Jeffrey P. VERIFIED CUSTOMER
I love our service advisor Javier but the service dept mechanic could have gone further in troubleshooting a couple of what I felt were warranty issues. The service director was more than courteous regarding listening to my concerns and agreed to follow up with those concerns. The adviser and director were great though.
2/14/2024
Randall &. VERIFIED CUSTOMER
Great job
2/14/2024
Evette F. VERIFIED CUSTOMER
Tomas always provides A+ service.
2/14/2024
Jose M. VERIFIED CUSTOMER
Good friendly service, thank you!
2/14/2024
Linda D. VERIFIED CUSTOMER
Joel gives me great advice and always makes me feel totally at home. I really appreciate the luxury of Lexus service and the competence of the Las Vegas team.
2/14/2024
Jose H. VERIFIED CUSTOMER
Dennis rocks
2/14/2024
Emerito P. VERIFIED CUSTOMER
He was very helpful and easy person to talk to.
2/14/2024
Virginia M. VERIFIED CUSTOMER
What a terrific group of pro's.
I'v owned 4 Lexus in last 31 years... love the line*
Susan is fantastic, very knowledgeable and efficient.
The tech people she referred me to were great.
Now awaiting plates. No problems encountered whatsoever!
2/14/2024
David P. VERIFIED CUSTOMER
Still having issues with the lathe auto lane correction. It is not turned off. Also my wife says that she is still having issues with her phone connecting to the vehicle.