She is knowledgeable, patient and demonstrates respect and has great customer service skills.
Thank you.
3/12/2024
Marti G. VERIFIED CUSTOMER
Mark is the best Service Manager we have had at Lexus. We are a family of Lexus owners and will continue to have Mark as our Service Manager. He is always helpful, trustworthy, and takes care of any issues.
3/12/2024
Mary L. VERIFIED CUSTOMER
The programming of the key fob did not work. When I tried to start the car at home I got a message that says New key detected contact dealer. I have to come back today
3/12/2024
Crystal F. VERIFIED CUSTOMER
Service part was great. The checking out part was horrible. The cashier who assisted me was rude and spoke no words and he body language was very rude. She only asked me to sign below and as I gave her back my paperwork she grabbed it aggressively and I said "do you speak?" She said nope! And walked away. I didn't understand why the attitude and why she seemed so upset. Clearly this person shouldn't be working in a place dealing with customer service.
Clearly there are many lexus dealerships I can take my car too and after this , it looks like that's what I will do.
I tried calling to speak to a manager but to my surprise no manager was available and the person who answered said a manager will be available till Wednesday. I asked if there was a manager in place well the other one is not there? They put me on hold for awhile and I hung up and called again and of course no I e answered. I have never been treated like this before and I have serviced 2 lexus cars here before. This is unexceptable and I don't understand how lexus would allow someone with this kind of attitude represent them.
3/12/2024
Gregory F. VERIFIED CUSTOMER
Great customer service and communication on the status of my repair. Very responsive and attentive!
3/12/2024
Jaime V. VERIFIED CUSTOMER
Vincent is always amazing and very friendly!
3/12/2024
Nanda &. VERIFIED CUSTOMER
Excellent service
3/12/2024
Jen F. VERIFIED CUSTOMER
I was told that I needed a complete main wire harness due to rodent damage, and that it was a large job requiring the engine be pulled out as well. I was told that I should contact my insurance company and all I would have to do is pay my deductible. I stopped by to see the damage and was shown that it was a plug that needed to be changed for the cam positioning sensor on top of the motor. I took pictures of this and am still wondering what I’m going to do as far as how far I want to take this complaint as I purchased the plug for $15.00. I feel like this is very unethical as Christian told me verbally that the harness would be around $1,400 plus around 22 hours labor. He never gave me an exact amount but seems like it would be around $7,000.00 minimum. I will never go back to your dealership and will share my concerns with others if asked. I had to pay $95.00 for an estimate which I think is rediculous considering what they wanted me to do. Please respond as I am going to Persue this complaint with corporate Lexus, BBB, my insurance companies, etc.
3/12/2024
David P. VERIFIED CUSTOMER
We received our 2nd key but the manual key wasn't there. Now we have to come back to get it...not happy
3/12/2024
Juan C. VERIFIED CUSTOMER
Maryann communicated well, set appropriate expectations and went above and beyond when the time came to pick up my GX460
3/12/2024
Sherri M. VERIFIED CUSTOMER
Thank you for servicing my vehicle.
3/12/2024
Elias O. VERIFIED CUSTOMER
I know I have the best service rep Joel B good ing
3/12/2024
Veronica P. VERIFIED CUSTOMER
Thank you for everything! Lexus on Sahara is the best!!!
3/12/2024
David B. VERIFIED CUSTOMER
Professional and friendly staff.
3/12/2024
John M. VERIFIED CUSTOMER
Yes, she did a great job
3/12/2024
Jack G. VERIFIED CUSTOMER
Great quick polite service
3/12/2024
Lynsey L. VERIFIED CUSTOMER
Great service!
3/12/2024
Nathaniel M. VERIFIED CUSTOMER
Good job
3/12/2024
June K. VERIFIED CUSTOMER
Kristina was wonderful. She kept me constantly updated on the status of my vehicle.