Took way too long to get the keys back when the car was completed. The service adviser was busy with another customer for a half hour and nobody else could get me the keys. When I got home I noticed a lot of greasy hand prints all over the front hood and grill. My car was spotless when I dropped it off. Not impressed at all. Will have to find an alternative service place.
3/12/2024
Kesiwaa N. VERIFIED CUSTOMER
Ethical and Trustworthy
I am most grateful for Tony Pinkins!!!!
3/12/2024
Denise F. VERIFIED CUSTOMER
Always great service with Vahagen
3/12/2024
David S. VERIFIED CUSTOMER
I will be waiting for the survey. Thank you, Sofia was fantastic.
3/12/2024
Virginia C. VERIFIED CUSTOMER
As usual, great prompt service
3/12/2024
Desiree P. VERIFIED CUSTOMER
Mr. Chow was super helpful and understanding. He was thorough. I really appreciate that they pop the hood with you present so that issues discovered are identified right there with you present.
3/12/2024
Brenda L. VERIFIED CUSTOMER
Excellent service and very accommodating
3/12/2024
Derrick O. VERIFIED CUSTOMER
Interior floor mats missing after the car detail service. The "maintenance required soon" warning message was not reset after the premium 90k miles service.
3/12/2024
Ke'Aira D. VERIFIED CUSTOMER
Always an awesome experience at Chatham Parkway Lexus
3/12/2024
Imelda L. VERIFIED CUSTOMER
All the persons that I talk encounter were very good in their own ways. I don’t have bad experience. Thanks
3/12/2024
Richard L. VERIFIED CUSTOMER
Larry took great care of us and we really appreciate & value the valet service. It's a huge help to us. We plan to replace one of our Lexus SUVs soon and will definitely be visiting this dealership based on this experience
3/12/2024
Pooja J. VERIFIED CUSTOMER
Mark was great, excellent service and kept in touch. However I’m less enthusiastic about the diagnosis. I took my car to an independent Toyota mechanic and was able to get the problem fixed quite easily for a fraction of the cost
3/12/2024
Lana R. VERIFIED CUSTOMER
Excellent service for vehicle as well as excellent customer service. A great job as usual. Thank you.
3/12/2024
Chuck B. VERIFIED CUSTOMER
Service and communication was excellent
3/12/2024
Ann Marie. VERIFIED CUSTOMER
Ok thanks
3/12/2024
Jennifer F. VERIFIED CUSTOMER
Mr. Miller was friendly, professional and thorough. I am always completely satisfied with my service!
3/12/2024
Soulasack P. VERIFIED CUSTOMER
Very professional and pricing was reasonable. Appreciate the discount
3/12/2024
Teiawanna G. VERIFIED CUSTOMER
I appreciate my service with Lexus / Tomas Tovar, always very friendly????polite, and helpful. I enjoy Tomas being my rep. He has always taken very good care of me and Amber Pearl ????aka RX 350 :) :):)
Thank you ???? Tomas Tovar ! Great Job ????
3/12/2024
Craig J. VERIFIED CUSTOMER
5 STARS for Darryl for his guidance with my 1st Lexus service.
3/12/2024
Robert S. VERIFIED CUSTOMER
I feel like I’m in good hands well taken care of Thank You