Excellent vehicle with excellent service.
Team members are professional, friendly and efficient.
2/7/2026
Patrick R. VERIFIED CUSTOMER
Always satisfied with dervice
2/7/2026
Rubin M. VERIFIED CUSTOMER
Great Service????
2/7/2026
Royce G. VERIFIED CUSTOMER
Glenn took care of me! Only deal with Glenn!!! I completely trust him!!!!!
2/7/2026
Michel E. VERIFIED CUSTOMER
The scheduling dept lacks talent. Several customers including myself had to wait for 30 min or more because you were short staffed .
2/7/2026
Linda G. VERIFIED CUSTOMER
Took care of us professionally and the work was done well. Thank you for getting things done at one time so I would not have to drive up from Alamogordo again. Have a blessed day.
2/7/2026
Leane P. VERIFIED CUSTOMER
Everything went exceptionally well—thanks, so much, Raffi!
2/7/2026
Cassandra M. VERIFIED CUSTOMER
The customer service and vehicle services were fantastic. I learned about what was going wrong and why, and the problem was definitely resolved. My car is no longer screeching every time I stop to park or back up to reverse. It drives smoothly and stops smoothly, especially being a newer vehicle, this is helpful. I bought it four months ago so now it feels like a smooth GX 550 line it should be and feels safer to drive with more responsive reaction time to stops and transitioning from lane to lane. Thanks for all of the support and making sure the warranty coverage took place for the 10000 mile oil change. All good!
2/7/2026
Mary M. VERIFIED CUSTOMER
Always treated well
2/7/2026
Gary M. VERIFIED CUSTOMER
Excellent service overall.
2/7/2026
Robert H. VERIFIED CUSTOMER
Good people and good service!
2/7/2026
Tara C. VERIFIED CUSTOMER
John is the best knows!what everything about my car and what it needs always feel he is honest with me and I trust him that's very important
2/7/2026
Scott S. VERIFIED CUSTOMER
Overall Excellent customer service. But system wise I was not happy with a very unexpected charge of $99. On drop off I mentioned that the TPMS light was on and asked if they could look at the sensors. I was confident that the tire pressure was good. I was quoted ~$170. for the service maintenance. I was very surprised on pick up to have been charged $99 for the diagnostic on the TPMS sensors! This took just a few minutes and there was no resolution other than they couldn’t be programmed. I mentioned this kindly before paying and there was no budge on the $99 diagnostic. Was planning to schedule transmission filter and fluid change among many others as we plan to have this vehicle a very long time, but the $99 charge has really given me pause in considering having you all do the work.
2/7/2026
Tod H. VERIFIED CUSTOMER
You guy. Did what he said he would do.
2/7/2026
John W. VERIFIED CUSTOMER
Vy and Billy were helpful throughout. They were 10 for 10.
2/7/2026
Sheryl B. VERIFIED CUSTOMER
Wonderful team of people. Caring & easy to work with.
2/7/2026
Klara D. VERIFIED CUSTOMER
I was so happy with Lexus servises
2/7/2026
Bhichai T. VERIFIED CUSTOMER
Very good
2/7/2026
Josephine O. VERIFIED CUSTOMER
Alfred N. was the absolute best!!!
2/7/2026
Kathryn C. VERIFIED CUSTOMER
John always handles everything for me in a timely fashion. I appreciate his calm demeanor. He’s made sure my 2009 IS250 has been well maintained. Knowing John since 2009 is the reason I will look at JM Lexus first for my new car.