I learned a lot today as well as have my recall done. I am so pleased with my car and my dealership. I learned that I’ve been making appointments in my app for a carwash. Then I receive a no show each time. It’s because I don’t need to make an appointment on the app. It’s to at the dealerships webpage. Who knew. I ran into so many helpful and willing to help staff. Thank you.
2/7/2026
Oscar T. VERIFIED CUSTOMER
Roberto was great to work with and put in the effort to make you feel appreciated and understood. Vy was also informed, quick to get to you, and very personable. Great people to be the first form of contact.
2/7/2026
Thomas K. VERIFIED CUSTOMER
Good people. Friendly and knowledgeable.
2/7/2026
Mobalaji O. VERIFIED CUSTOMER
Aaron was very pleasant and explained clearly to me the options and actions taken after I returned to collect my car. Excellent customer service and knowledge
2/7/2026
Linda H. VERIFIED CUSTOMER
Other than your Guest Lounge being freezing cold…. Appreciated the car wash which I didn’t expect because it was a recall issue, and filling my gas tank was a total surprise! Thank you. I’ll have to tell my dealer back home about that! ????
2/7/2026
Yolander W. VERIFIED CUSTOMER
Cassie was very courteous and professional, she got me in, and into my loaner vehicle quickly. The only concern I have is not with Cassie but the pricing. I feel that $ 1,500 is entirely too much to pay for tires; that's crazy to me.
2/7/2026
Rania H. VERIFIED CUSTOMER
John Nahar was so professional and provided me with timely updates. Very professional team. Thank you for a great service
2/7/2026
Thomas S. VERIFIED CUSTOMER
Adi was exceptional!! The young man who delivered my vehicle back to me was also did a great job.
2/7/2026
Jason B. VERIFIED CUSTOMER
Trevor Lee is a valuable asset to the Lexus dealership.
2/7/2026
Janice D. VERIFIED CUSTOMER
Staff very friendly and helpful! Everything was explained to me thoroughly.
2/7/2026
Jeff K. VERIFIED CUSTOMER
Very satisfied thank you!
2/7/2026
Cliff W. VERIFIED CUSTOMER
Cassie deserves a raise.
2/7/2026
Karla R. VERIFIED CUSTOMER
Adrian was very helpful, professional and kind. He called me when the car was ready and explained everything thoroughly!!!
2/7/2026
Sencia G. VERIFIED CUSTOMER
Joseph provided such a top tier customer service today and it must be recognized. He pulled out our chairs to sit. He spoke to us in such a professional manner. I have never had this type of customer service experience coming to JM. I truly loved my experience today.
2/7/2026
Robert P. VERIFIED CUSTOMER
Sam’s the best. Very friendly and informative
2/7/2026
Thomas M. VERIFIED CUSTOMER
Jeff is the best. He is so patient , through, and amazing at his job. He keeps us up to date so we always are aware of times and what is going on! Thank you :)
2/7/2026
Benjamin R. VERIFIED CUSTOMER
Sam was great. Was on top of everything and helped me get in and out of there quickly. Highly recommend him and hope the next time I come in he’s able to be the point person for my service.
2/7/2026
Ha V. VERIFIED CUSTOMER
Always good experience having servicing here. I’m grateful for Lexus of Las Vegas team.
2/6/2026
Sean M. VERIFIED CUSTOMER
Brought my car in and had a list of 5 things for Leo to look at, diagnose, and price. Four days later, I called to check on status and was told that there was a backlog and no one had seen the car yet. Almost a week later, car made it to a technician...but I had to call to get status, rather than having my advisor proactively calling me.
Agreed on cost for work to be done via text message and was also told that several of the items had already been taken care of and were not really issues.
After several days, called for status to learn that the car was ready. Picked up, paid for services, left the lot.
4 of 5 items on my list were not fixed and are still issues. Since that time, I have left several messages to have a Service Manager call me back to discuss the issues so that I could get things resolved. There has been no word after several weeks.
The VIP sticker on the inside of my driver door means nothing anymore. I guess this is what customer service looks like now. A JM company needs to do better.
2/6/2026
Oscar A. VERIFIED CUSTOMER
Elijah was very polite and helpful. He kept me informed of the repairs needed on my car.