Nice and polite explain all that needs to be done , thank you for explaining in a nice way. We need more people like that thank you . Christine Molek
2/13/2026
Barbara H. VERIFIED CUSTOMER
Omar was great!
2/13/2026
Pamella W. VERIFIED CUSTOMER
The work was excellent. The wait time was reasonable. I was very satisfied.
2/13/2026
Sam T. VERIFIED CUSTOMER
Sean was awesome! It was also great to see him onboarding and training a new hire as well. He did an incredible job of explaining everything that needed to be done on my car, the best way to go about doing it, and broke everything down into bite-sized lessons for his trainee. Sean is a shining example of Lexus customer service and expertise.
2/12/2026
Eddy L. VERIFIED CUSTOMER
Big shoutout to Elijah he is very professional and works fast. Give this man a raise he really sets the bar for the professioanlism and hospitality when you walk into the showroom. Checks in with you and provides the best explanations.
2/12/2026
Alice M. VERIFIED CUSTOMER
He was very helpful and was able to get a loaner for us last minute. We really enjoyed working with him.
2/12/2026
Rebeca A. VERIFIED CUSTOMER
Very professional in my car and also in the way they treat the person. He was very helpful with the way to get home and the way to pick me up. I am very happy with the service. Thank you..
2/12/2026
Sharon P. VERIFIED CUSTOMER
He was very courteous and accurate with his time line.
2/12/2026
Jessica C. VERIFIED CUSTOMER
I had a fantastic experience with Mark Gray at the service desk! He embodies true customer service - polite, kind, and efficient. He made the transaction a great experience, which is a huge step up from other places I've been. Mark is the reason I will be returning as a loyal customer!
2/12/2026
Lee J. VERIFIED CUSTOMER
Chauncey is the best!!!
2/12/2026
Wesley D. VERIFIED CUSTOMER
Manuel was a great service representative he kept me well informed and updated me on the status of my vehicle. It was a pleasure to have my car serviced at Lexus of Colorado Springs and Manuel thank you very much.
2/12/2026
Denise R. VERIFIED CUSTOMER
Chauncey was very professional and courteous. He got my car promptly in and advised me on repairs. I appreciate that he honored the prices I had previously received. He kept me posted on progress while I had the loaner. Great job!
2/12/2026
Jack D. VERIFIED CUSTOMER
Ali did great. Updates were detailed and time estimates were accurate.
Unfortunately, I needed a new key fob, talked to someone on the phone the prior week and the complete key fob was not available. I explained to the gentleman during that initial call that my fob was stolen. Somewhere along the line he didn’t make me aware that there are 2 parts or he didn’t note that I wanted/needed both parts.
2/12/2026
Taunya S. VERIFIED CUSTOMER
The speed of my service. The pleasentness of my service team member. And the Excellent amenities provided the waiting customers. Clean bathrooms. V Although I am a Pepsi girl and was sad to see the switch to Coke Proucts, I thoroughly enjoy the NEW water vending system. ???? I love it!
2/12/2026
Thomas J. VERIFIED CUSTOMER
Excellent service manager
2/12/2026
Randolph Z. VERIFIED CUSTOMER
Service was great!
2/12/2026
The Donald. VERIFIED CUSTOMER
Faustino always goes above and beyond in making are experience a good one. Thank you!
2/12/2026
Charles B. VERIFIED CUSTOMER
Top grade. Appreciate their professional attention to detail. Service provided has always been excellent.
2/12/2026
James B. VERIFIED CUSTOMER
Vincent was my Service Advisor this time around. He was very efficient in assuring that my waiting for service completion was as short as possible. I appreciate his efforts!