Autumn and Malcolm were a pleasure to work with for my service needs. Appreciate their work and that of the entire service time who work their magic behind the scenes.
2/18/2026
Ken P. VERIFIED CUSTOMER
Billy is courteous, answers questions.keeps customer informed about vehicle progress.
2/18/2026
Michael Z. VERIFIED CUSTOMER
Great job today. Excellent information was provided. Very professional.
2/18/2026
Jack K. VERIFIED CUSTOMER
My one issue would be why do you wait till 20,000 miles to rotate the tires?The car has 15,000 miles, you have the car in the shop with 15,000 miles, it should’ve been done then.
2/18/2026
Stephen C. VERIFIED CUSTOMER
Everything was perfect. Mike was excellent
2/18/2026
Kessey E. VERIFIED CUSTOMER
Justin was absolutely AMAZING! I was on a very tight schedule and He went above and beyond to make sure I left on time. He was professional, attentive and personable. GREAT EXPERIENCE!
2/18/2026
Ed K. VERIFIED CUSTOMER
Justin did a great job he listened to our issues and got them resolved
He is the best service representative. I would hire him if I had company
Justin deserves A raise for his high quality customer service.
2/18/2026
Sadia K. VERIFIED CUSTOMER
Delilah was the best ! My customer experience went above and beyond.
2/18/2026
Sidney R. VERIFIED CUSTOMER
Ok
Really appreciate the loaner car while our Lexus was being worked on
2/18/2026
Ryan Y. VERIFIED CUSTOMER
Paul was fantastic. I almost slipped on some ice and he swooped in like a majestic eagle and saved me from hitting the ground. It was like something out of a movie. When I looked up at him, he had a halo around his head like an angel. God bless this man, god bless Lexus of Cleveland.
2/18/2026
Yolanda J. VERIFIED CUSTOMER
Always a pleasure to work with Joseph
2/18/2026
Timothy T. VERIFIED CUSTOMER
Wendy was amazing
2/18/2026
Monica C. VERIFIED CUSTOMER
He performed well, was very competent and it was a pleasure to interact
with him
2/18/2026
Marylin M. VERIFIED CUSTOMER
I sat for 2 hours and not a single person came to see me. Finally I went looking for help. I was not treated nicely. It was not a good feeling. Shame on your staff treating a 79 year old woman this way.
2/18/2026
Cheryl D. VERIFIED CUSTOMER
Tony was awesome. Thoroughly explained things that would be completed during the service a d also recommendations. He also followed up with me in a timely manner so that one item could be addressesd that day and to let me know my car was ready for pick up.
2/18/2026
Kenneth N. VERIFIED CUSTOMER
MJ was great!!
2/18/2026
Kelsey J. VERIFIED CUSTOMER
Mark was amazing, made me feel welcomed immediately. He got parts for a a recall that I was unaware of. The overall maintenance of my vehicle was done in a timely manner. Amazing customer service (coming from someone in the food industry) it means a lot when someone makes you feel at home. It’s what makes the Lexus family so special, thank you Mark for the high class experience that is always expected at Lexus.
2/17/2026
Natalie A. VERIFIED CUSTOMER
Jerry was great, very helpful and courteous. It was a pleasure working with him.