Hi Tony
Very sorry to bother you after your long day. I did pick up my car this evening. However, I apparently left my iPad inside the loaner car. I wasn’t able to speak to anyone in service or parts. I called too late (6:20pm). I did speak with a salesperson who promised to call me back. No call as of now.
Could I impose on you to make contact with someone in your service dept to please check my loaner car first thing tomorrow morning?
I will be Rancho Cucamonga tomorrow and can drop by to pick it up.
Thank you for any assistance you can provide.
2/21/2026
Mintra B. VERIFIED CUSTOMER
Jose delivered my car at the agreed upon time and in excellent condition. Thank you!
2/21/2026
Teresa K. VERIFIED CUSTOMER
Ali and everyone were friendly, knowledgeable and provided great customer service.
2/21/2026
Caleb F. VERIFIED CUSTOMER
I waited 2 hours for a scheduled oil change. No tire rotation, no wash, no vacuum. Then I discovered my car sat ready for 30 minutes and the lady never notified me. Afterwards during checkout, the customer service rep took another 10 minutes to correct a ticket issue. Not acceptable as I had to miss an important meeting due to what I perceive as negligence.
2/21/2026
Joel K. VERIFIED CUSTOMER
Joseph is an excellent representative for JM Lexus. His experience in service and as a former technician enhance the interface. I did my 10/20 service at JM and look forward to my next service
When I return to Florida next year.
2/21/2026
Ruth G. VERIFIED CUSTOMER
Mrs. Ashley Angel was extremely knowledgeable and helpful with my 30K service. I was seen quickly and offered a loan vehicle because the service required was going to be some what long. I’m very pleased we bought this vehicle. Thank you
2/21/2026
Ernest Y. VERIFIED CUSTOMER
Very good, came in for wiper blades and the service advisor said he could also do a recall, software update to the transmission. A hour later I ready to go. Excellent service!
2/21/2026
Sheldon C. VERIFIED CUSTOMER
Aaron was very friendly and thorough.
2/21/2026
Kevin Z. VERIFIED CUSTOMER
As always Jessie is a top notch professional. Job well done!
2/21/2026
Stephanie S. VERIFIED CUSTOMER
Excellent Service
2/21/2026
Wedad A. VERIFIED CUSTOMER
Thank you for the good customer service! It means a lot to me
2/21/2026
Lisa G. VERIFIED CUSTOMER
Luis was great and efficient!! Great service thank you!
2/21/2026
Adam B. VERIFIED CUSTOMER
Xavier was professional and friendly. I’m not sure why it took 5.5 hours to do 100 mile service and balance the wheels. I arrived at 7:25am for a 7:30 appointment and left at 12:55pm
2/21/2026
Michael V. VERIFIED CUSTOMER
Excellent service and care
2/21/2026
Raymond A. VERIFIED CUSTOMER
I really appreciate it Ad’s patience and willingness to listen to my concerns and do what he could to take care of them.
2/21/2026
Marc H. VERIFIED CUSTOMER
Was waiting and never got a call, after 3 hours I called and the car never went in as they thought I was not waiting. I specifically told the person I was waiting and she confirmed. Y cell phone number. Had to wait another 45 minutes to get my car completed. Then when picking up my car I was told it was “over there” pointing.. couldn’t find it so after 10 minutes I asked an outside service person who said it’s usually over there. It wasn’t “over there” and he walked to the back somewhere and 10 minutes later he came out with my car. The outside was pretty dirty and I asked don’t you wash cars and he said, the machine is broken. Overall very, very disappointed in my first Lexus service here on my new Lexus.