Alex is very professional and he kept me updated on the status of my vehicle every step of the way! Great Service Advisor!
3/12/2026
Ryan K. VERIFIED CUSTOMER
I did not get the man’s name that helped me but he was very kind and helpful. Answered all my questions kindly.
3/12/2026
Joy E. VERIFIED CUSTOMER
Mark Gray is the reason I feel confident in the service at Crown Lexus. Thank you for Exceptional Service!
3/12/2026
Suzenie C. VERIFIED CUSTOMER
after the service my was not washing i was surprise about that i
3/12/2026
Simon K. VERIFIED CUSTOMER
Professionalism
3/12/2026
Anzhelika A. VERIFIED CUSTOMER
Everything was great.
3/12/2026
Duraid L. VERIFIED CUSTOMER
Thank you for your service.
3/12/2026
Mary M. VERIFIED CUSTOMER
Jack was very professional and extremely helpful! Thank you Jack
3/12/2026
Mirriam K. VERIFIED CUSTOMER
My car has a mark on the left rear door. I noticed it after driving home directly following the car service.
3/12/2026
Elizabeth S. VERIFIED CUSTOMER
Travis provided excellent customer service. He was professional, thorough, and very respectful while explaining the additional services my car required over and above what I had originally come in for. He was encouraging when reviewing all the important features of a large SUV which was the only rental that was available. Although the rather large bill for services was unanticipated, the overall experience was very good. Please commend Travis for a job respectful while explaining the additional services my car required over and above well done.
3/12/2026
Joanna R. VERIFIED CUSTOMER
Realized I already received a 70k service and this time should have been a 75k service. Service agent either didn’t check the car history to correct this or saw the car history and still decided to do the 70k service. I ended up getting and paying for an unnecessary oil change. Also I was told I needed a new battery. The service agent again did not check my service history, I had to remind him that I received the battery from them and believed it was a 5 year battery in order to get my new battery prorated. If I didn’t remind him of this I would have paid full price on the battery. Things like this will make me go to another Lexus service center that is about the same distance for me if not a little closer. I come to your service office due to the service agents in the past have been on top of everything and checking history.
3/12/2026
James U. VERIFIED CUSTOMER
Mr.Faustino always on top of the service rendered to a customer. I am very satisfied and never doubted to entrust my car service to him. He always take care of me like his own family. I am so glad Mr. Faustino is the person who take good care of my car. Good Job sir !
3/12/2026
Bikira S. VERIFIED CUSTOMER
Great@
3/12/2026
Constantino B. VERIFIED CUSTOMER
The process was seamless. Alex was very attentive and provided professional service and communication.
Thank you,
3/12/2026
John K. VERIFIED CUSTOMER
Tino was cheerful and fully attentive to my needs.
3/12/2026
Darren R. VERIFIED CUSTOMER
Completely satisfied with the service department @ Lexus of Valencia.
Thank you, Jesse Colon, for your courteous service and professionalism.
3/12/2026
Kawasaki S. VERIFIED CUSTOMER
None fine
3/12/2026
Tracey L. VERIFIED CUSTOMER
I was vey satisfied with Mark he was extremely professional and helpful the problem I had is when I drove up there was no one outside I got out. Year stood there for three minutes it was like a ghost town. I then walk inside and found Mark. Good guy. But you should have people outside
3/12/2026
Nga H. VERIFIED CUSTOMER
He is good to take care of customer.
3/12/2026
Jonathon D. VERIFIED CUSTOMER
Danecia is the reason I come back to this dealership. Shes a great asset to the company!
Thank you.