Amazing customer service from beginning to end. Initial set up of appointment all the way to pick up of the vehicle was handled with excellence the entire time. 10/10 Thank you!
3/15/2026
Kimberly R. VERIFIED CUSTOMER
Five stars!
3/15/2026
Jason A. VERIFIED CUSTOMER
Sean did a great job! Incredible service. A really nice guy. Make sure to give him a raise!!
3/15/2026
Robert F. VERIFIED CUSTOMER
All was done very well.
3/15/2026
Adriana M. VERIFIED CUSTOMER
She’s a great service advisor.
3/15/2026
Bryan B. VERIFIED CUSTOMER
Bill is the best! He exceeds what customer experience should experience. Best Buy only go to him. Give this man a raise!
3/15/2026
Christopher R. VERIFIED CUSTOMER
Thanks
3/15/2026
Armen B. VERIFIED CUSTOMER
Excellent service A+ all around.
3/15/2026
Pamela O. VERIFIED CUSTOMER
Omar rocks!
3/15/2026
Jason W. VERIFIED CUSTOMER
Everything was great!!
3/15/2026
Michelle M. VERIFIED CUSTOMER
John is always so nice and helpful. I came in with my two kids and made sure I was seen quickly and that my car was also serviced quickly.
3/15/2026
Pamela G. VERIFIED CUSTOMER
I'm still waiting for my estimate
3/15/2026
Fazeena A. VERIFIED CUSTOMER
Xavier was great and knowledgeable with a friendly attitude. Wonderful experience
3/14/2026
Juliet L. VERIFIED CUSTOMER
My expectations with JM Lexus is very high that’s why I always go back for my vehicle periodic maintenance, however this time I’m quite disappointed with the service. The agent I am assigned this time is Brandon he is very nice . The dissatisfaction of my service review this time has nothing to do with Brandon but to the technicians who is doing the job i addressed that the 3 fluids of my vehicle 2 windshield washer and I believe break fluid were running low in which I believe this was ignored on my service last November 2025 . Today I addressed these concerns to Brandon and he assured me it was taking care of . When I arrived home and checked one of the washer fluid was barely filled up from the previous level . I have a pictures before and after service to prove . My point here is me as a client and the sevice agent assigned ( Brandon)are being affected to the poor delivery of the job by the technicians who worked on the service . Client will even pay extra if it is needed but by ignoring it intentionally is a bad business reputation. Double check your standards JM Lexus if you want to differentiate higher than other Lexus .
3/14/2026
Robert K. VERIFIED CUSTOMER
Juan was pleasant , informed me at all steps along the way as to servicing and costs - answered all questions posed .
3/14/2026
Janet R. VERIFIED CUSTOMER
We love Mr. Nahar.
3/14/2026
Ana C. VERIFIED CUSTOMER
Outstanding customer service. Very helpful and a kind human being!!! So satisfied
3/14/2026
Ewan A. VERIFIED CUSTOMER
Thank you. Keep up the great service!
3/14/2026
Lucia B. VERIFIED CUSTOMER
Excellent in every manner! He is my go to always Service advisor! Thank you Jake I could not be happier! Always a smile and a sincere welcome to Valencia Lexus service department!
Best,
Lucía Bernard