Helen was great to deal with. She was very professional and explained what was needed. I would return based on her service.
1/22/2025
Vanessa S. VERIFIED CUSTOMER
We’ve always have had great service from the staff at Valencia Lexus!
1/22/2025
Christine Ann. VERIFIED CUSTOMER
I appreciate Christian’s communication and professionalism.
1/22/2025
Bill G. VERIFIED CUSTOMER
Professional; technically excellent; great communication skills; excelle service skill
1/22/2025
Wanna L. VERIFIED CUSTOMER
To Whom this May Concern:
As of this time, I am not sure what I will do about the mechanical issues of my car. However, if I do decide to purchase a new car, I will contact Ms.Kay.
Sincerely,
Wanna L
1/22/2025
Won H. VERIFIED CUSTOMER
Good & fast service
1/22/2025
Larry B. VERIFIED CUSTOMER
The only hiccup on this service visit was that I brought the car in due to a recall notice I received 2 weeks ago. So I scheduled an appointment, dropped the car off… only to find out , this service reprogramming job was apparently completed last August when I had to bring the car in for service. Why Lexus was not aware of this is a little puzzling ??? But your service advisor, Mike, was very professional & helpful thru this whole process.'
1/22/2025
Moonjoo J. VERIFIED CUSTOMER
He was kind enough to finish everything off quickly. I am grateful for his help
1/22/2025
Cynthia P. VERIFIED CUSTOMER
Very Satisfied,Excellent service made by Joe .
1/22/2025
Alice M. VERIFIED CUSTOMER
I’ll be happy to complete the survey once I receive it! I’m very satisfied with the customer service Christian Santos provides. He is very professional, courteous, and gives very clear and detailed information about my vehicle.
1/22/2025
Michael K. VERIFIED CUSTOMER
Excellent service rep
1/22/2025
Oscar P. VERIFIED CUSTOMER
It was not a pleasant one this time because I have to go back to have my hood fix after a guy from a gas station told me that my hood is not latch.
Tried to close the hood 2x as I used to be very lightly but to no avail so I decided to call ADVISOR GOODING what can I do, then I was told to come back so they could take a look. As soon as I arrived he rushly come to me and took care of the problem and walaa it was done so fast. Only thing next time they should make sure that everything is alright before they tell the customer to come pick it up so not to waste customers time because we also have some agenda listed on our days. But anyway, so far so good now. Have a nice day .
1/22/2025
Craig J. VERIFIED CUSTOMER
All good.
1/22/2025
Svetlana E. VERIFIED CUSTOMER
Tyler answered all my questions and provided additional information. Excellent service!