Issue I was having with the headlight was not resolved. Left my car for 3 days, payed over $1000.00 and still having same issue.
Makes me wonder if the issue was properly diagnosed or if the repair was ever done.
NOT HAPPY RIGHT NOW.
2/12/2025
Dehlia L. VERIFIED CUSTOMER
Nick has always provided excellent customer service. He is knowledgeable and strives to meet the needs of vehicle maintenance with transparency and honest recommendations.
2/12/2025
George R. VERIFIED CUSTOMER
Cassie was very professional and courteous. She is a definite asset to Metro Lexus.
2/12/2025
Lawrence E. VERIFIED CUSTOMER
Vince provides excellent customer service every time, he knows the importance of my time and gets me in and out hassle free.
2/12/2025
Delma S. VERIFIED CUSTOMER
Again as always, Glen could be trusted and takes really good care of service customers. He goes above and beyond and we are completely satisfied with the service at Lexus El Cajon.
2/12/2025
David And. VERIFIED CUSTOMER
Excellent service from Joel as always
2/12/2025
Richard D. VERIFIED CUSTOMER
Tyler has been unbelievable abs very helpful getting our car fixed. He also went thru list of recommend maintenence services. I'm very happy. Thank you so much
2/12/2025
Gregory T. VERIFIED CUSTOMER
What is this car worth?
2/12/2025
Damian F. VERIFIED CUSTOMER
Your Serbice Ddpt is well organized, and has excellent internal coordination. Your service representatives (like V) communicates effectively with customers and they are flexible in responding to customer situations.
2/12/2025
Anna P. VERIFIED CUSTOMER
Jesse was great!! He knew I had a time issue going on conflicting with a medical appointment and he worked everything out for me to get the oil change and checkups completed on time for me in spite of it being a very crowded day there with many cars. Thank you very much !!
2/12/2025
Betsy S. VERIFIED CUSTOMER
Entire staff was excellent from beginning to end.
We are new to this area and very pleased with this Lexus dealership.
Thank you.
2/12/2025
Melinda S. VERIFIED CUSTOMER
Jesse Martin did a good job with the service and communication. The car was done in the time estimated. All went well.
2/12/2025
Jie D. VERIFIED CUSTOMER
The car was not cleaned, and there are some water on the roof. I prefer Benz service, because the devil is in the details.
2/12/2025
Tanya M. VERIFIED CUSTOMER
Jesse did a fabulous job helping me.
2/12/2025
Stephen Y. VERIFIED CUSTOMER
Jesse is the best! Lexus Valencia provided the excellent service!
Thank you
2/12/2025
Brian K. VERIFIED CUSTOMER
Everything was great
2/12/2025
Fariba B. VERIFIED CUSTOMER
I had such an awesome experience with your location today. Thank you all.
Me. Chow was polite, friendly and well informed.
2/12/2025
Shreela C. VERIFIED CUSTOMER
I’ve always enjoyed Vahagan N and his team! Great service and customer experience.
2/12/2025
William S. VERIFIED CUSTOMER
Very professional and explained everything that was needed on my vehicle.