I was charged for a piece that fell off a brand new car. Not happy about that.
2/13/2025
Diane G. VERIFIED CUSTOMER
As always the service was excellent. Both at drop off and pick up all of the people who spoke with me, took care of me, answered questions etc did a wonderful job and were very professional. My past four cars have all been Alexis and that's the reason why. The customer service is fabulous!
2/13/2025
Linda J. VERIFIED CUSTOMER
Excellent customer service
2/13/2025
Mike M. VERIFIED CUSTOMER
I am pretty disappointed in my overall Lexis experience… I’m told that the Lexi’s experience is wonderful… I just haven’t got that vibe!!!!
2/13/2025
Sheila S. VERIFIED CUSTOMER
Service is terrific as well as the valet drivers.
2/13/2025
Amy E. VERIFIED CUSTOMER
Joel is the best
2/12/2025
Brenda W. VERIFIED CUSTOMER
Just to have a new tire exchanged from a flat one shouldn't take 5hrs
2/12/2025
Marvin M. VERIFIED CUSTOMER
Unfortunately, I was very disappointed with the service and the support.
2/12/2025
Carmax (. VERIFIED CUSTOMER
Maryann is fantastic!
2/12/2025
Constance Z. VERIFIED CUSTOMER
Tino Ruiz is an excellent service manager. I had problems with my brakes. They would squeak when I would come to a stop. I took my vehicle in several times before they found the problem. Each time I went in, Tino always I ensured I was taken care of. I returned yesterday, 11 February, from Crown Lexus and so far my brakes don’t squeak. Thank you for providing good customer service.
2/12/2025
Jill G. VERIFIED CUSTOMER
There was a little communication breakdown with lunch breaks and letting me know that there was not an oil filter at Lexus for my vehicle as I was waiting in the break room for an hour and half for a scheduled oil change. I was happy with Jessie coming in, in the middle of it. He was not the one that checked me in but his name was assigned to my ticket while at lunch. He provided me with a vehicle to drive so I could return to work until my vehicle was finished. The assistant that was working in the drive through at the time, I failed to ask him his name but he was extremely helpful with getting me who I needed. So to the two of them I would like to say yes a job well done.
Note: I believe when a service writer that checks you in is leaving while you are there waiting they should fill you in before leaving for lunch and adding someone else to your ticket. I honestly was not happy with this person, she seamed rushed also, the assistant was the only person that really acknowledged me. Everyone else was not very friendly.
2/12/2025
Andrey A. VERIFIED CUSTOMER
Excellent
2/12/2025
Perry G. VERIFIED CUSTOMER
Everyone is very polite and friendly at Lexus Escondido. Anthony my service consultant was quick to find me give me, checked me in, and kept me updated on my car.