Lexus Monogram Service

Faustino was amazing he kept me updated with my vehicle my intake was a fast and easy process thank you so much Faustino for your excellent service.

Great

Henry Montoya the new service agent who assisted me was very helpful and kind. His professionalism was outstanding and reflects well on Lexus.

Vince always goes above and beyond to ensure a smooth transition during a service appointment. He is an asset to your team.

Unfortunately, the service was not as I experienced previously with your dealership. Brought my car in for a scheduled service at 7:30 and requested a loaner car when I scheduled the appointment I was checked in properly and greeted by a very helpful person and directed to the waiting room. I waited for 35 minutes to talk to a service advisor. At that point in time, I approached an advisor and asked for help as I couldn’t wait any longer. He helped check in my vehicle and I went to the front desk to pick up the loaner car. I was told they were out of cars. And didn’t have a ride for me. I had to have somebody from my office come and pick me up. At approximately 1 o’clock, I texted the service advisor and asked for an update. I did not receive a response. At 2 o’clock I called for an update. I was told my vehicle hadn’t been looked at. And likely wouldn’t looked at on Friday, which is the day I brought it in. And likely would not be completed until Monday. Considering I brought this on Friday and couldn’t wait till Monday. I therefore picked up my car and took it home. I was not issued a ticket at the dealership when I retrieve the vehicle. Hopefully the information is on a record as this problem may occur down the road and would like to have any repairs covered under warranty, As the issue was intermittent I have not had it repaired yet. I’m still considering next steps. Thank you apologize for the formatting possibly in this text as I cannot review what I’ve previously written due to the formatting of this program. Thank you again, Michael.

Always a pleasure dealing with Helen

The driver was clearly in charge of his car and provided a very thorough ride.

Excellent service provided

She was very helpful and professional and she answered all my questions.

Excellent service thank you so much. I am very happy with a service provided

Vince is amazing. He is the reason I bought my wife’s RX from Lexus of Las Vegas.

He was helpful and a good listener.

Excelente service by Bill.

Excellent service. Special thanks Kay

He did a great job. I am not interested in trading my car. I wish the rats would leave my car alone!!

I’ve now had more than six Lexus‘s and Anthony is always great

Excellent service Maryann was very professional and helpful.

Jennifer was a pleasure to work with. She was very responsive to my questions and very knowledgeable about her job and my car in particular. Thank you Jennifer for a very pleasant experience.

Chris director amazing service I like Chris Garabedian service always great ???? and Danny Mata really nice person

It took 35 minutes to see a service rep and I showed up 10 minutes for my appointment Why does it take so long to see someone. Not the first time this has happened.