Very easy to accomplish and fair discussion of options
2/21/2025
Thomas L. VERIFIED CUSTOMER
Great communication
2/21/2025
Jose M. VERIFIED CUSTOMER
It was an excellent service
2/21/2025
Kenneth W. VERIFIED CUSTOMER
Nice experience as always.
2/21/2025
Paulett L. VERIFIED CUSTOMER
Everyone was nice, warm and welcoming. Great team!
2/21/2025
Carol C. VERIFIED CUSTOMER
As always, Adam was friendly, knowledgeable, and professional.
2/21/2025
Natalie W. VERIFIED CUSTOMER
I highly recommend the service department at the Chatham Parkway Lexus Dealership. Their attention to detail and commitment to customer satisfaction are unparalleled, ensuring that every visit is a seamless and pleasant experience.
2/21/2025
Joseph L. VERIFIED CUSTOMER
The Lexus is my wife's vehicle and she was very happy with the treatment and service
2/20/2025
Tom S. VERIFIED CUSTOMER
Great experience
2/20/2025
David L. VERIFIED CUSTOMER
Service advisor Alssya was courteous and professional- service was quick as promised
Thankyou- Dave
2/20/2025
Anahit G. VERIFIED CUSTOMER
Excellent customer service! Thank you!
2/20/2025
Judy D. VERIFIED CUSTOMER
I am completely satisfied, and it was done in two hours .
2/20/2025
Laura R. VERIFIED CUSTOMER
Great job really professional and they helped me with everything I needed
Thank you
2/20/2025
Jacob R. VERIFIED CUSTOMER
Alfred as always has such amazing customer service
2/20/2025
Maria T. VERIFIED CUSTOMER
There’s lack of communication between all the departments thats involved in the maintenance including the people at the counter/s. When I asked them between 1:30-2pm if my car was ready and in fact I was informed that possibly my vehicle will be ready by 1 pm. Seems like no one knows if my vehicle is ready. They told me to go Mark but he was not in his office I guess he was out to lunch. So a young gentleman at the counter with a beard who volunteered to check out my car. And we waited for few minutes. He finally came and said my vehicle is ready. It seems to me that there’s lack of communication between them all. By the way, I want to give a rate of 10 to the young gentleman with a beard sorry I forgot to get his name . The ladies please advise them to be more friendlier and welcoming to the customers whether old or young. They need to learn more of customer service and common courtesy. Thank you for reading my comment. Looking forward to go back there and get better service. Imagine we checked at around 11ish we got the car between after 1:30-2pm.
2/20/2025
Ruben H. VERIFIED CUSTOMER
Thank you!
2/20/2025
Ariel C. VERIFIED CUSTOMER
Attentive and communicative
2/20/2025
Hrand S. VERIFIED CUSTOMER
Everything is good
2/20/2025
Cary F. VERIFIED CUSTOMER
Fantastic service! Thanks.
2/20/2025
Maria J. VERIFIED CUSTOMER
Time and effort is always appreciated at least by myself. Alex as well as previous service staff are always welcoming, supportive, and helpful. They do work hard and well with those who have no interest in having patience. Alex took care of my car checking in on Saturday and a couple that was dropping off a car said they been waiting 45 minutes. Not true, they were only there about 10 minutes when they figured out they were pressured for time and left. Alex was great!