Horrible customer service. Arturo took over 2.5 hours to return my phone call. I was told car would be ready in 30 minutes by another representative when technicians had not even started on my car. Dropped off car at 10:30 and it was not ready till 5 hours later, ridiculous. I avoided buying my car from Fox Lexus and now I will avoid ever coming to its service department again. Taking my business elsewhere to avoid dealing with this incompetent business.
3/9/2025
Chris B. VERIFIED CUSTOMER
CHRISTIAN IS OUTSTANDING AND OVER DELIVERED ON EVERYTHING. HE IS EXCEPTIONAL
3/9/2025
Julia P. VERIFIED CUSTOMER
Kristina and Cesar were wonderful!
3/9/2025
Antonino P. VERIFIED CUSTOMER
He was very friendly and respectful
3/9/2025
Jennifer B. VERIFIED CUSTOMER
Would like to see more smiley faces than serious faces
Love LEXUS!
3/9/2025
Timber Ridge. VERIFIED CUSTOMER
The issue was not resolved. The LTA sensor was triggered the 2nd time I drove the vehicle after pickup
3/9/2025
Gabriel G. VERIFIED CUSTOMER
Always excellent service and care from Tony Hang.
3/9/2025
Daniel G. VERIFIED CUSTOMER
Good as usual.
3/9/2025
John H. VERIFIED CUSTOMER
The service was fast, efficient, and friendly.
3/9/2025
Ivan F. VERIFIED CUSTOMER
Amazing service as always just wished they cleaned the car a little better my car was dirty even after the wash
3/9/2025
Alfonso P. VERIFIED CUSTOMER
We are very satisfied with our service. Helen is a wonderful person and associate.
3/9/2025
Marco E. VERIFIED CUSTOMER
Very good customer service from Anthony
3/9/2025
Raimundo L. VERIFIED CUSTOMER
Excellent service. Justin is a fantastic and kind worker.
3/9/2025
Carolyn N. VERIFIED CUSTOMER
Awesome service!
3/9/2025
Christina M. VERIFIED CUSTOMER
Amanda was a pleasure to work with. Very helpful and attentive. Thank you!
3/9/2025
Raymond H. VERIFIED CUSTOMER
AWSOME job & helped answer all of my questions. Also helped me see that I may upgrade to a 2024 RX 450+ in about a year’s time.
3/9/2025
Shreigng Lei. VERIFIED CUSTOMER
It was great having my car serviced by Lexus of valencia!
3/9/2025
Howana L. VERIFIED CUSTOMER
In the past I recieved really great service and this time I didn't feel like my business was appreciated .