Despite my poor English, he was very kind and accommodating.
3/13/2025
Randy F. VERIFIED CUSTOMER
In my experience as first timer some your customer service was intimidating and they talk over you when you are trying to say or explain calmly. Patience for customer is not great so I kinda know that I really can’t ask more questions because I feel that they are already irritated with their tone of voice and I don’t want them to cause a scene in front of your two customers. No enthusiasm to help but only they just smile just because they work there. I think they won’t be able handle clients that ask them questions. But if Lexus needs workers like that they can keep them . I did not even know what happened to my car I just signed . I have to ask what happened if my issue was resolved and the answer was just a big yes . No more explanation because he talk so fast and I’m sure if I ask again he will get irritated .
3/13/2025
Don Bechtold. VERIFIED CUSTOMER
Everyone was very professional, and Tyler made sure that everything happened the way I was told.
3/13/2025
Carla S. VERIFIED CUSTOMER
Everyone is always kind, and right on time at Lexus! I look forward to my scheduled visits, and I don’t believe that I have ever been disappointed! Justin lets Me know everything that is going to be done, and makes it happen! Thank You
3/13/2025
Michael D. VERIFIED CUSTOMER
Jesse did a great Job and provided great service
3/13/2025
Francisco M. VERIFIED CUSTOMER
I am very happy that my service advisor was Christian. Since the moment that we started speaking he was very clear in every step. From getting me the loaner car, to explaining the process of getting a diagnosis for my car. He kept in touch with me communicating step by step of what the car had and how we were able to fix it. I am very happy with the service provided.
3/13/2025
Ryan A. VERIFIED CUSTOMER
She was very informative, and kept me up to date on my cars status.
3/13/2025
Matthew E. VERIFIED CUSTOMER
Bill is amazing!
3/13/2025
Kelly M. VERIFIED CUSTOMER
Anthony Lee is the OG! It’s always great working with him!
3/13/2025
Sharon B. VERIFIED CUSTOMER
Friendly, knowledgeable.
3/13/2025
Judy W. VERIFIED CUSTOMER
Very knowledgeable and personable
3/13/2025
Leya D. VERIFIED CUSTOMER
Thanks Alex! You truly redeemed the Glendale service department! My first experience coming from a different brand was horrible but you gave exemplar customer service. He literally provided service with a smile. He was very personable and assured me that he would keep me updated on my vehicle and he did! Because of Alex, I will return to Glendale for my service needs. Please make sure to use Alex’s customer service as the example for others to model!
3/13/2025
The Hasty. VERIFIED CUSTOMER
Joel is terrific. Professional and friendly. However, your prices are off the charts and ridiculous for repairs. I doubt I will be back. You are simply ripping the customer off. I’m beyond irritated and disappointed.
3/13/2025
Priscilla W. VERIFIED CUSTOMER
Tino always keeps me updated on progress of my car during servicing
3/13/2025
Velo W. VERIFIED CUSTOMER
AWESOME SERVICE
3/13/2025
Janice W. VERIFIED CUSTOMER
Anthony was very nice and very helpful. The morning went perfectly.
3/13/2025
Pola S. VERIFIED CUSTOMER
Seg provided friendly and competent service. The work was done in a timely manner.
3/13/2025
Trevor O. VERIFIED CUSTOMER
I just experienced amazing at crown lexus thanks to Michael conner 100% job well done
3/13/2025
Merle P. VERIFIED CUSTOMER
Great job and wonderful convience with loaner car.
3/13/2025
Juan N. VERIFIED CUSTOMER
Very excellent service I’m very satisfied. Highly recommended.