Lexus Monogram Service

Cool and professional service

Great service

Thank you very much Alejo for your help and all you did. Regards, Hassan

Thank you

George Showed professionalism I'm more importantly compassion that it takes to serve customers. He went above and beyond to the extent of even responding to my text at 5. 30 AM in the morning. My goal was to just leave him a message about my perplexung d situation ... my car not starting. He actually responded and was able to give me the comfort and assurance that I needed at that time of the day. That is what I call above and beyond service. Thank you George.

Larry was very busy, but still took the time out to make sure that I had everything I needed.

Satisfied

Danecia is always professional and extremely helpful. I have purchased two cars from this dealership and serviced a previous Lexus. I will always choose Keyes Lexus of Van Nuys.

This service advisor provided excellent service and worked with a sense of urgency that I truly appreciated. I would love to continue working with her for all the needs of my vehicle. She’s an asset to your dealership.

Excellent

This is my third Lexus. Your customer service has always been excellent and that is why I continue to buy Lexus vehicles. This is my first service with my new car and as usual, Lexus did not disappoint. Excellent customer service!

The only complaint I have is after I make an appointment… I get several emails and texts reminding me and confirming my appointment..,, but when I get there there is always confusion. Danecia was at lunch . They did take my car after I said what I needed but there was no feedback and there was lack of communication. I did call Dancea later and voiced my frustration. She was very professional and assured me that my car was being serviced and after that updated me several via text until car ready. When I got there car was ready and washed and she had done me solid by changing the. O”cover of my keys ( that were ripped for a while) I was very happy and Dancea did great.

Bill was extra nice to work with and was as good as his word about when I could pick up my car. He really seems to care about the customer which I find so refreshing. I certainly will request him on my next visit.

Amazing customer service.

Always a pleasure to work with Daryl and your mechanics.

Everything was great

I really appreciate Argenos taking the time to explain the issues that come with a dead battery. I did not understand that with a new battery there needs to be a rebooting of the system. Also Argenis gave me good information on how to prevent me from draining my battery again.Thank you & Bravo.

Bill is the best, service is great, all in all so satisfied

Superb service. Bill Horvath is the reason I keep returning to Keyes Lexus.

I never received a message stating that my car was ready to be picked up. When I called at 5:50, they said they would get my car ready and have it ready knowing that I’d be there 5 to 10 minutes after closing. When I arrived on site, I gave the keys back to the loaner car and went inside to check out when I spoke to the young lady at the checkout station, she was beyond rude. She stayed it because I did not have a late pick up. They were closed and I couldn’t get my car. I’ve been explained that I never received a call and that I apologize for being there late, but I lost track of time and then I needed my car before Monday. She then stated that my car was not ready which is why I had not received a call I explained that that didn’t make sense as this was just a routine service nothing major. She then stated that she would need to talk to her manager during this interaction with her. She was again rude dismissive, and was acting like I was an inconvenience to her not a customer while the manager was very polite and apologetic, and then reviewed and stated that I did not receive a text message to pick up my car and apologize for the inconvenience. The interaction with the young lady at the front desk had made my experience unpleasant to the point where I do not think I’ll be going back to Lexus of Glendale