It was so simple to drop off and picked up so easily as well and an hour before the estimated time. Very impressed with the service
4/1/2025
Andrew S. VERIFIED CUSTOMER
Perfect scheduling and service. Everything was up front and done on time.
4/1/2025
Rylee J. VERIFIED CUSTOMER
You guys were amazing! Susan was so nice and helpful.
4/1/2025
Clifford G. VERIFIED CUSTOMER
The amenities are fantastic. Jesse was excellent. However, after we checked out and were waiting for our car, it took 10-15 minutes before it came out much to the chagrin of the young woman who thankfully noticed that we were still waiting and followed up with the appropriate people. When the car finally came, it wasn’t delivered to the designated waiting area but rather was parked in the lot. The woman apologized (even though it was not her fault) and then walked with us out in the rain to our car. Last thing: the tires read 36-36-36-36 when we brought the car in but 36-38-36-36 when we left. Not a big deal but it appears I will need to deflate the one tire by a couple of pounds.
4/1/2025
Rudy B. VERIFIED CUSTOMER
Excellent service and attentiveness from Mark.
4/1/2025
Diane S. VERIFIED CUSTOMER
Great service!
4/1/2025
David C. VERIFIED CUSTOMER
Helen was very professional, friendly and kind. She went above and beyond to make sure our experience was a positive one. Thanks Helen for the excellent customer service.
4/1/2025
Maria A. VERIFIED CUSTOMER
Great service!
4/1/2025
Denham G. VERIFIED CUSTOMER
Great service
4/1/2025
Toua Y. VERIFIED CUSTOMER
I wished the problem with my car was diagnosed the first time instead of paying for a new fuel pump and pcv that I didn't need, costing $1200. Then to find out it was the 2 A/F sensors, costing another $2000. I know lexus was not gonna be cheap but would have love problem identified first. My service advisor Taylor was great though. Very professional.
4/1/2025
Kazuaki I. VERIFIED CUSTOMER
Everything was great. As far as service advisor, tech, time it took for intake for service appointment. The online request from service department for additional work for issues tech saw, online payment service, great. When I came in to pick up my vehicle, I was held up for 30min even though I paid online and just needed to pick up my vehicle.
Driver (I don’t know their job title but those who work tirelessly to put customer vehicle to shop, do intake inspection, retrieve vehicle from shop once cars are ready) was held up for another customer and he did not have a mean to use other employees to get my vehicle. It wasn’t busy and just didn’t have enough employees. He was taking time to answer all questions from another customer which is great, but in the meantime I was held up and resulted in missing my another appointment.
4/1/2025
Bob M. VERIFIED CUSTOMER
Mark kept us informed throughout our entire appointment.
4/1/2025
Maira Q. VERIFIED CUSTOMER
Excellent customer service
4/1/2025
Janice J. VERIFIED CUSTOMER
very friendly explaining thing
4/1/2025
Christopher B. VERIFIED CUSTOMER
Martin made me feel valued throughout the process from greeting to test drive to delivery
4/1/2025
Maxine N. VERIFIED CUSTOMER
Service advisor Nazaryan is fabulous. Makes the whole thing so EZ I keep on scheduling the next service. Celebrate this man
4/1/2025
Jaynnie G. VERIFIED CUSTOMER
Mark is the best!!! 5/5 stars
4/1/2025
Katia R. VERIFIED CUSTOMER
Arturo was extremely attentive to meeting all my needs in a very timely manner. Very professional and stayed in contact. Very happy with the service he provided.
4/1/2025
Jason L. VERIFIED CUSTOMER
He is always so helpful when I come.
4/1/2025
George M. VERIFIED CUSTOMER
Very satisfied with the service received from Ivan. Very professional in all aspects if customer service. Thanks for the service.