Kept me abreast of what was going on with my car . Found a Delivery Specialist (Tysean) who helped me understand the phone connection with my car. Both Jeff and Tysean went that “extra mile “ to make my visit uncomplicated.
4/18/2025
Charles K. VERIFIED CUSTOMER
It took 5 hours while I waited for my car.
4/18/2025
Stephanie A. VERIFIED CUSTOMER
Xavier has exceptional customer service skills...He is also very caring of his customers.
4/18/2025
Marie O. VERIFIED CUSTOMER
Sam did a very good job in customer service.
4/18/2025
Jovenel A. VERIFIED CUSTOMER
sure,
Mr. Leo is great!
4/18/2025
Laura S. VERIFIED CUSTOMER
Ryan was extremely pleasant!!!
Awesome employee!!!
10 stars !!!!
4/18/2025
Clifford T. VERIFIED CUSTOMER
Rami and Joseph were awesome. Thank you and great job.
4/18/2025
Judith W. VERIFIED CUSTOMER
I always use Xavier Allen for my service needs. He is attentive, experienced in every facit of Lexus vehicles, and gets me in and out quickly. Perfect visit.
4/18/2025
Alba S. VERIFIED CUSTOMER
I’m actually dealing with Bradley Nussbaum not Matthew O’Brien.
4/18/2025
Luis M. VERIFIED CUSTOMER
Chauncey is a good man courteous, timely and very smart!
4/18/2025
Leonard R. VERIFIED CUSTOMER
This was our first experience with this particular service advisor (Wendy). She was distracted, gave us the wrong information as she was discussing somebody else’s account with us for the first 20 minutes of our visit. She made mistakes with service required, numbers, extra charges, and failed to do the service in a reasonable amount of time. It took 3 hours for us to get a simple oil change with an appointment. In addition, she couldn’t answer simple questions, she was confused and at the end, after the three hour ordeal, told me to wait outside for my car to be brought to me while the car was parked on the other side all along. We waited (with a handicapped parent) for an extra half an hour (after the three hours). Terrible nightmare of a service visit today.
4/18/2025
Gary S. VERIFIED CUSTOMER
Jeff is great! Customer service is top tier!
4/18/2025
Denise S. VERIFIED CUSTOMER
Everyone at JM is always very helpful and accommodating.
4/18/2025
Diane F. VERIFIED CUSTOMER
Thank you Adrian!
4/18/2025
Ed D. VERIFIED CUSTOMER
Is simply the best rep you have
Very detailed and precise. Let you know everything that’s going on with your car at all times.
Great person definitely deserves to be in management
Happy Easter, Ed and Colleen DeBarr