Paul Cooper does an excellent job!! Represents Metro Lexus in a very high standard!!
4/19/2025
Peter S. VERIFIED CUSTOMER
Phil and Manuel were very helpful in arranging long distance my tire replacement. Phil also diagnosed the cause of the flat,defective material, and documented this in the receipt. Very professional quality, timely service.
4/19/2025
Theresa K. VERIFIED CUSTOMER
Paul was great - informative and helpful - TY Paul
4/19/2025
Rita B. VERIFIED CUSTOMER
Good job!
4/19/2025
Edwin F. VERIFIED CUSTOMER
Excellent Service!
4/19/2025
Monica P. VERIFIED CUSTOMER
Completely dissatisfied with the service . My vehicle issue was never fixed . I’ve taken my vehicle multiple times for the same issue and yet I’m being told via text that there is nothing Lexus can do to fix this issue . The treatment that I have received from Mr Duran has been in an unprofessional manner, his tone and disregard to help a customer is very disappointing. I think it is very unprofessional for me to receive a text message that there is nothing Lexus can do to fix my vehicle. This is such a poor manner to communicate with a customer.
My vehicle is not even a year old and is supposed to be a high end vehicle. Yet I continue to have the same issue .
4/19/2025
Mary C. VERIFIED CUSTOMER
Everything was great.
Thank you
4/19/2025
Tom M. VERIFIED CUSTOMER
Great experience, Nick and everyone I interacted with were really nice and helpful, really appreciated having a loaner for 3 days.
4/19/2025
Gordon B. VERIFIED CUSTOMER
You need to upscale your offerings in the customer lounge. Should not have powdered creamer. No tea?
No snacks?
4/19/2025
Brenda B. VERIFIED CUSTOMER
I visited Lexus Glendale because of a nail in my tire on my 2025 nx 350h that needed to be replaced; granted I did not have an appointment given the circumstance of the unexpected. (I purchased the tire repair contract on the car.) I was told the wait would be about 2 hours which I accepted. 4 hrs 15 min later my car was ready. My only disappointment in the service was that I was not informed of the delay at any time. I would have appreciated a heads up on the delay. I could have taken a walk to a local restaurant or ….
4/19/2025
Tina M. VERIFIED CUSTOMER
Thank you so much
4/19/2025
Hans K. VERIFIED CUSTOMER
Great experience! Got right in and out early. Met all my expectations. Thanks!
4/19/2025
Martha M. VERIFIED CUSTOMER
Very good
4/19/2025
Isay G. VERIFIED CUSTOMER
The service was fast, efficient and reliable I love the attention to detail
4/19/2025
David R. VERIFIED CUSTOMER
dedicated and hard workers! they go out of their way to serve you.
4/19/2025
Chad B. VERIFIED CUSTOMER
Cory and the Lexus team are always the best. Phenomenal customer service!
4/19/2025
Jeff P. VERIFIED CUSTOMER
VERY courteous and personable. Solid greeting and excellent eye contact.
4/19/2025
David S. VERIFIED CUSTOMER
Nick was friendly, professional and communicated updates in a timely way. I appreciated his help.
4/19/2025
Vanusa G. VERIFIED CUSTOMER
Thank you
4/19/2025
Gayl K. VERIFIED CUSTOMER
It would be nice to wipe the screen cleaned as an added bonus.