There is no further feedback to provide; Leo demonstrated a high level of courtesy.
4/26/2025
Ruth S. VERIFIED CUSTOMER
Daniel was a pleasure to work with and I look forward to forward to seeing and dealing with him again in the near future.
4/26/2025
Dianne S. VERIFIED CUSTOMER
Carlos is an amazing person. He is courteous and shows concern for his clients. He explains what services are needed and will be fobe in a clear and precise manner. I'm glad he's my trusted adviser since 2019. Thank you Carlos Nunez.
4/26/2025
William H. VERIFIED CUSTOMER
Excellent service team!
4/26/2025
Carey D. VERIFIED CUSTOMER
Jo S is excellent!
4/26/2025
Emily H. VERIFIED CUSTOMER
Was very pleased with the service and ipdates
4/26/2025
Petra R. VERIFIED CUSTOMER
Great service topv of line especially Jodie and Adrian
4/26/2025
Altman Specialty. VERIFIED CUSTOMER
He was great and so was the entire service team
Thank you
4/26/2025
Rosa G. VERIFIED CUSTOMER
Christian was awesome.
He was very attentive to my concerns.
I can not tell you enough good things about my experience.
Your technicians are so knowledgeable and I would feel very comfortable bringing my car back to your dealership.
With no hesitation I cal tell you that you have an excellent team.
4/26/2025
Eric M. VERIFIED CUSTOMER
If I could give Tyler 10 stars I would! From start to finish 5 star service!
4/26/2025
Disha R. VERIFIED CUSTOMER
Great service per usual!
4/26/2025
Won Sik. VERIFIED CUSTOMER
Jorge was awesome in getting the servicing done, as well as answering questions I had regarding future servicing.
4/26/2025
Carolyn P. VERIFIED CUSTOMER
I originally made an appointment for April 23 to have my tires switched to summer tires. When I arrived, there was no record of my appointment and my tires had not been delivered to your N Nevada location. I made another appointment to come back on April 25. The truth is, it did not cause major disruption to my day but while your associate was pleasant and polite, there was no acknowledgement of nor apology for the inconvenience caused for me, the customer. This really surprised me because I have traditionally experienced exceptional customer service with Lexus. I hope this was an anomaly because it's below what I think of as normal for Lexus.
4/26/2025
Celia L. VERIFIED CUSTOMER
It’s unclear what, if anything, was looked at during the servicing. I asked for the battery to be inspected but it wasn’t, and the battery died within the week. When I picked up my car there was no one from service to explain what was actually checked in our car.
4/26/2025
Brendan G. VERIFIED CUSTOMER
Thanks
4/26/2025
Barry E. VERIFIED CUSTOMER
Carlos has been my service advisor since 2006. Has always been wonderful experience with him
4/26/2025
Michael S. VERIFIED CUSTOMER
Jeff was very professional and efficient during my recent visit to Metro Lexus. He took the time to evaluate my situation and come up with the solution that worked the best for me.
4/26/2025
Tiffany O. VERIFIED CUSTOMER
Helen was very friendly and pleasant.Great job to Helen!
4/26/2025
Lisa L. VERIFIED CUSTOMER
Was great. Thanks
4/26/2025
Ali T. VERIFIED CUSTOMER
Dropped off the vehicle for the schedule maintenance. The service advisor was not willing to clearly explain what is the actual schedule maintenance on my vehicle, I had to ask him several times before he clearly explain, i am not happy about that. I’m going tofind a different dealer to service my vehicle from now on,.The advisor’s stock up behavior is totally unacceptable. Keep in mind that I could put him in his place right there and then but I did not wanna bring myself to his level, somebody needs to talk to him and make him understand to do better job explaining stuff, and not making assumption that people know, I will contact Lexus customer relationship to report this incident so hopefully it does not happen to anybody else