Omar Maeda,as usual was great. Loaner car rep was great too. What wasn't great, waiting 30+ minutes for the shop to bring the car out! My wife saw what appeared to be a vehicle like ours on the lot. When she went to the vehicle & ck'd the license place, it was our vehicle. Had to go inside & ask for the key! Halfway home we realized they failed to put a shop sticker with mileage info on the windshield. Now we're questioning if the $55+ we spent for service was actually done. At the very least, that should be refunded. This servce visit ranks right up there with Lexus of Pembroke Pines...awful.
4/27/2025
Gus G. VERIFIED CUSTOMER
Everything was great.
4/27/2025
Patricia H. VERIFIED CUSTOMER
Excellent service
4/27/2025
Gregory R. VERIFIED CUSTOMER
Cory is awesome!
4/27/2025
Mary Jane. VERIFIED CUSTOMER
Outstanding service. Truly appreciate the respect I/we are shown & the details that are provided.
4/27/2025
Robert D. VERIFIED CUSTOMER
Bruno made the sale and I expect delivery after he returns
4/27/2025
Leticia C. VERIFIED CUSTOMER
???? percent satisfy
4/27/2025
Gwen M. VERIFIED CUSTOMER
Jake was awesome, he and his colleague met us as soon as we drove in. I had a concern regarding a signal light and he immediately addressed it.
I had a wonderful experience with Lexus of Valencia and I would recommend my friends and family.
Thank you.
4/27/2025
Gevork K. VERIFIED CUSTOMER
Excellent
4/27/2025
Richard Urriata. VERIFIED CUSTOMER
Ivan does an excellent job of representing Lexus of El Paso, his service is equal to the quality of my Lexus!!!
4/27/2025
Emelia N. VERIFIED CUSTOMER
Alejo Morales was very professional, friendly and helpful, and he took care of everything in a timely fashion. I was very satisfied with his service for my car.
4/27/2025
Elizabeth L. VERIFIED CUSTOMER
Ivan is always very helpful and professional. He ensure that my vehicle gets serviced in a timely manner and advises me if there's any issues that have occurred. I would consider Ivan to be a invaluable asset to Lexus.
4/27/2025
Donny P. VERIFIED CUSTOMER
Everything was great as always, thank you!
4/27/2025
Henry D. VERIFIED CUSTOMER
Tony was great, who always all my needs in a timely matter
4/27/2025
Hortencia B. VERIFIED CUSTOMER
Thank you
4/27/2025
Ed H. VERIFIED CUSTOMER
I felt like the rep was trying to upsell me on services that I couldn’t afford Felt more like a sales pitch than service.
4/27/2025
Rashanda M. VERIFIED CUSTOMER
The customer service provided was superb!
4/27/2025
Veronica U. VERIFIED CUSTOMER
Customer service was Friendly and service was fast.