Lexus Monogram Service

Communication and updates were way below average. My service consultant couldn’t answer my questions and concerns. The technician didn’t relay the correct information to my service consultant. The car renal loner car was awful and I had to return it. I have always had better service before.

Excellent service

Tony is the world's best service advisor!

There appears to be a chip on my door handle that I did not have there before. I’m not sure how it got there, but I definitely did not have it there before. It is right on top of the drive’s door handle. A chip of black paint is off.

Great service experience

Chow has restored our confidence in the Lexus of Escondido customer service. We were disappointed by 2 other associates who did not return out phon re calls or answer our emails when we requested the same service for quite some time. Chow has been very professional and caring, what we had experienced with Lexus before. Very satisfied with his service and professionalism.

Tyler keeps me updated on the details of my service which I appreciate so there are no surprises

Chris Santos is an exceptional guy. Always helpful and great customer service. Crown Lexus is fortunate to have people like him there. Definitely want to come there for my car needs because of Chris

Very satisfied

Professional. Caring

Such a great experience all around & thank you John Boozer for your professionalism!

Grate service

Very professional, knowledgable individual who informed me constantly with ALL my options to help me keep my LS430 (when Lexus made better vehicles)in top running classic type condition. When service again required or an issue arises I will definitely call him first and trust his advise and judgement.

I would like to give a big thank you for my service advisor Henry Montoya. From the first conversation, he was such a professional! He was very good at his job and explained everything very well. Any question I had, he easily answered completely.. Shirley F

Kudos to Anthony for tailoring the factory service schedule to my 2010 ISF. Not putting on the miles but enjoying the unique quality and performance levels of the car. Genuine quality and service.

Tony is amazing. He delivers phenomenal customer service. He’s very personable and kind.

First of all, the text message I received from Lexus of Valencia said my appointment was with Ali, when I usually had David as my service adviser. OK no problem. When I arrived at Lexus of Valencia, I checked my car with the attendant at the driveway where he took down my information regarding my appointment. A gentleman in a dressy blazer then approached me and ask if I was being helped. I told him that my appointment was set up to meet with Ali. He said that he was Ali but he would get me an adviser to help me. That then was obvious that Ali was the manager. I told him that David was the adviser I saw in the past. Ali was happy to hear that and then had me talk with Jake. Jake took down my request for my service visit and I left for home. My appointment was for 10 am for oil change and tire rotation. At 2 pm I called his direct line and ask him for an update on my car. While the call was ringing I received a text message informing me that Jake was on another call and he would call me later. At 2:30 I started getting concerned about the length of time my car was at the dealership. I called the main number and asked the operator to connect me to Jake's number. I left a message for Jake to call me back. At 3 pm I called David's direct line and explained to him what I was going through when I dropped off my car and now I was waiting for a call back from Jake. David told me that next time I need to make an appointment, to call him. David then said he would notify Jake that I was waiting for Jake to call me back. At 3:19 pm I finally received a text message saying that my car was ready. I also received along with the multi-point report, and invoice for the work done to the car. I have a prepaid maintenance plan which covers the work done to my car and I found this invoice to be incorrect. I went to see Jake to pick up my car. I asked Jake if the dealership had gone through a new accounting format. I don't appreciate his answer. He asked if I was an accountant. I told him that in the past I always received a zero balance paperwork due to the prepaid maintenance plan I have and I found the invoice to be incorrect. He explained that the insurance was going to pay the invoice. That's all he had to say. No need to ask if I was an accountant. I then asked him about the recommended work needed that was listed. A wheel alignment? My car only has less than 19K miles. He said it is recommended every 15K miles. What? I have never heard of any vehicle needing this that frequently. And then I asked him about the second item needing attention. Mounting and balance of 4 tires. He checked the mechanics notes, which I didn't see. The mechanic said the 4 tires needed replacement. What? Again, the car has less than 18K miles. What kind of product is Lexus selling that alignments are needed every 15K miles and tires wear out before 20K miles? I went home and did the penny test on my tires and I could NOT see the top of Lincoln's head. Shame on you for trying to sell me tires I don't need and the chaotic service I received in this visit. As soon as my prepaid maintenance plan expires, I will not have your dealership work on my car.

Very satisfied with your service and Jennifer should be commended for her job well done. Thank you.

Tyler does a great job in ensuring I get the quality of service I am expecting from Lexus. Thanks for a job well done.

All good