Exceptional hassle free service. Very professional, thank you Jeff, definitely will be back for more service and will recommend for others. Thank you
6/12/2025
Stephanie C. VERIFIED CUSTOMER
Ivan did great. He had to order a battery and got it installed and ready for pick up by noon the day the battery arrived. It was the second time we had to bring the car in for the same problem. Not starting right away. The first time, they said the battery passed. This time, they said it didn't.
6/12/2025
Justin H. VERIFIED CUSTOMER
Ivan is an honest and up front person. It’s good to see we still have these types of people in this world. Other service centers try to upsell you on things you don’t need. He only advised what I need. I am a car guy and mechanic myself he did not know that but I could tell he was honest and wanted a return long lasting customer. I will take me Lexus cars here as long as he is there.
6/12/2025
Jeffrey D. VERIFIED CUSTOMER
Jessie is absolutely terrific. Truly understands what excellent customer service is all about. Great employee
6/12/2025
James H. VERIFIED CUSTOMER
Roberto is truly professional and a pleasure to deal with.
6/12/2025
Daryl S. VERIFIED CUSTOMER
Well done folks!
6/12/2025
Richard S. VERIFIED CUSTOMER
Great service. Thanks Nick
6/12/2025
David B. VERIFIED CUSTOMER
Ryan is exceptional. Professional, knowledgeable and courteous. 10 out of 10.
6/12/2025
Daniel O. VERIFIED CUSTOMER
Cassie is definitely top shelf when it comes to service. She was extremely helpful with my appointment, keeping me informed throughout the process, providing great guidance on the recommendations for additional repair work and staying in touch with regular updates. Cassie is a big reason why I continue to come back to Metro Lexus for service.
6/12/2025
Cynthia W. VERIFIED CUSTOMER
Great customer service and attention. I did not feel taken advantage of.
6/12/2025
Robert B. VERIFIED CUSTOMER
Great job!!!!
6/12/2025
T Hall. VERIFIED CUSTOMER
First time using Lexus service. Was fast, efficient and seamless! Good first impression.
6/12/2025
Jeanine F. VERIFIED CUSTOMER
Thank you for the great service!
6/12/2025
Dorcas F. VERIFIED CUSTOMER
Good job detailing my car & got it back quicker than expected! I am very pleased!
6/12/2025
Wendy T. VERIFIED CUSTOMER
I have always had a great experience with Lexus service
6/12/2025
Edward M. VERIFIED CUSTOMER
Service was as expected and anticipated, prompt, efficient, and well done. This is why I remain a continued customer to Lexus of Omar.
6/12/2025
Frederick S. VERIFIED CUSTOMER
The car is a new 2025 just over 2 months old and service advisor tried to ding me for $180 on an alignment, a rear alignment mind you.
It was finally resolved and they did the adjustment.with the service I went in for.
This is a brand new car and probably came that way from the manufacture but the pushback I received was something I’ve never experienced at the dealership before.
Secondly, the cold psi in the tires were at 38, they never readjusted it to the summer cold PSI of 35, so when the tires get warm the psi runs to 40 to 41
And that was at today’s temps, High 70’s
I called and talked to Dan the manager on duty after leaving about the tire pressure and after a few minutes of conversing advised him I would just have it done somewhere else, he seem to be ok that.
So needless to say even though the alignment issue was resolved I was still really bummed out on how it all went down.
Fred
6/12/2025
Cindy U. VERIFIED CUSTOMER
I appreciate Travis and Derick who did the work on my SC.