Adam was attentive and helpful. I think service could have been quicker I resolving the camera issue in that my research pointed to one method of correcting the problem as it turned up to be the solution.
Otherwise everything terrific!
6/12/2025
Brian T. VERIFIED CUSTOMER
Glenn was fine. However when it was time to pick up the vehicle, I discovered the car had not been washed. I brought this to the attention of someone at the front desk who had a valet take the car to be rewashed. The car was returned by the valet and it was still dirty. The simplest of things like washing a car JM Lexis fell miserably short. By the way, this was not the first time I had this experience.
6/12/2025
Theodore K. VERIFIED CUSTOMER
My service advisor was awesome. Matt O'Brien is the best of the best!
6/12/2025
Jack W. VERIFIED CUSTOMER
I could be mistaken, but how could they have changed the oil and performed an inspection without disturbing a single speck of dust on the plastic engine guard? They claim to top off all fluids, yet I had to refill the windshield washer reservoir myself. When I pulled the dipstick, it was filthy, and the oil looked brownish—not that I’m an expert. I found no evidence that they actually changed the oil. Maybe they don’t even bother to check the dipstick? On the good side, Delilah is great!
6/12/2025
Sonia G. VERIFIED CUSTOMER
Sam is very attentive to his customers.
6/12/2025
Judy B. VERIFIED CUSTOMER
Adrian was very helpful in getting the trunk closing sensor for my car.
6/12/2025
Andrew R. VERIFIED CUSTOMER
It is a nice car but hard to get out of it!
6/12/2025
Carole K. VERIFIED CUSTOMER
Leo was a great communicator.
It was a pleasure working with him.
6/12/2025
Necholas C. VERIFIED CUSTOMER
Daniel was exceptional. He kept me informed on my vehicle the entire 4 weeks it was in there care.
6/12/2025
Brett S. VERIFIED CUSTOMER
everything was great. Service was great timely thank you
6/12/2025
Martin G. VERIFIED CUSTOMER
None
6/12/2025
Maria B. VERIFIED CUSTOMER
Shedrick is awesome! Very knowledgeable and efficient. Gets me out of there quickly so I can get back to work.
6/12/2025
Doris C. VERIFIED CUSTOMER
Chauncey, was great as always????
6/12/2025
Virginia G. VERIFIED CUSTOMER
Joe is an amazing advisor!!
6/12/2025
Charles H. VERIFIED CUSTOMER
Carlos Nunuz has a unique and outstanding blend of professional and personal qualities
6/12/2025
Joshua K. VERIFIED CUSTOMER
Luis is very kind and knowledgeable.
6/12/2025
Robert C. VERIFIED CUSTOMER
Leo was terrific, very thorough, considerate, and detail-oriented. His calls back were very timely and the extensive work the car required was completed on-schedule. Lexus is my favorite luxury car brand for a multitude of reasons. Leo's professionalism and courtesy helped reinforce my brand loyalty. Nothing short of a wonderful experience.
6/12/2025
Lee W. VERIFIED CUSTOMER
Paul and the whole team are all competent professionals who went above and beyond to make my visit an enjoyable experience
6/12/2025
Sammy D. VERIFIED CUSTOMER
I didn’t know it was gonna take me three hours and 15 minutes to update the system to get an oil change and rotate tires and coffee on the second floor just ain’t continent. We need a little snacks to keep us happy and satisfied.
6/12/2025
Sandra M. VERIFIED CUSTOMER
My service writer is a great professional and is always helpful.