Sam was extremely knowledgeable and comforting based on his prior experience as a mechanic
6/17/2025
Adrian C. VERIFIED CUSTOMER
Shedrick is pleasant as always to interact with. Very transparent and I always choose to have service through him every time.
6/17/2025
Karen S. VERIFIED CUSTOMER
Sams best quality is follow-up, very attentive and kept me on the loop throughout the 6 day process. Thanks gor the quality service!.
6/17/2025
Sharon L. VERIFIED CUSTOMER
The reps especially Jeff Miller are very professional. They always work with me to try and get me the best deals on my services. I don’t feel take advantage of since I’m a woman. It’s always very pleasant when I go to Metro Lexus.
6/17/2025
Robert P. VERIFIED CUSTOMER
Did a great job.
6/17/2025
Clifford P. VERIFIED CUSTOMER
None
6/17/2025
Michael W. VERIFIED CUSTOMER
I greatly appreciate my service advisor, Ryan Chasteen, and have been working with him for years. My only complaint is when requesting service online and trying to select him as the requested advisor consistently fails to schedule correctly and defaults to any advisor. I have tried with both Firefox and MS Edge with same result. Please fix this annoyance with online scheduling. Thanks
6/17/2025
Angel L. VERIFIED CUSTOMER
The service at the Lexus body shop was wonderful! Bri assisted me every step of the way, she was very knowledgeable and kept me informed about the process of the repairs.
6/17/2025
Fedele R. VERIFIED CUSTOMER
Jeff is very helpful, a true professional.
6/17/2025
David B. VERIFIED CUSTOMER
Travis was great
6/17/2025
Richard S. VERIFIED CUSTOMER
I was well taken care of.
6/17/2025
Elaine B. VERIFIED CUSTOMER
Ordered sensors for car. Will have to return !
6/17/2025
Jude F. VERIFIED CUSTOMER
FYI, Adam is sharp. Customer Service is at an alll time low in my opinion…BUT NOY AT METRO LEXUS!!! You guys rock from the facility, amenities, I was able to work like I was in my office, but your coffee is better. Adam would briefly check in on me and give me staitus updates as needed, however, I’m blown away and will take the Lexus I had InspecTec back to Metro to complete other recommended services. Why go anywhere else when you get that level of service in Clevelamd…my motto is why drive anything else because of the quality of the vehicles…but the service is even better. In my lie line of work it’s Lillie going the am elite restaurant the food should always be great and if accompanied by top level service..that makes the “Complete Unforgettable Experience” keep it up.-Jude
6/17/2025
Danilo S. VERIFIED CUSTOMER
J&M Lexus and Carlos Núñez provide the best customer experience. When you have your team responding to customers on their day off, wow you just don't see that level of service and care. Thank you!
6/17/2025
Crhis H. VERIFIED CUSTOMER
All good
6/17/2025
Luna C. VERIFIED CUSTOMER
Excellent service. Service was done less than 2 hours. Tony Hang was very courteous, polite & was able to explain everything that needs to be done . Because of his service we plan to have our car service @ Croun Lexus in the future . How I wish every employee will do the same thing ????
6/17/2025
Lucille S. VERIFIED CUSTOMER
Very unsatisfied with the service received on this visit, Arrived at 8:00 am and waited 5 hrs for two tires and an alignment. No explanation for the unusual long wait.
6/17/2025
Nadia R. VERIFIED CUSTOMER
Xavier’s guest service skills are superb. He’s polite, honest and caring. He always delivers!
6/17/2025
Hasmik S. VERIFIED CUSTOMER
Thank you so much of Argenis he was very kind and helpful guy and appreciated a lot of his help and time! I appreciate a lot of customer service and unlimited thanks to Mr. Chris Garabedian for helping me out ! He is a generous person and a great man who has been understood without hesitation! I am grateful for everyone who helped me go through my last visit!
Always trust Lexus Company! ????????????????????????☺️