The VCS AND VGRS light said go to lexus dealer. I paid $87 for the diagnostic and the VCS AND VGRS light was still on when I started the car in the lexus parking lot. There was no worker to be found. It was about 5:40 pm. My car was at the lexus dealer from around 9:30 a.m. till I had to call and leave message about status. I got a call back around 4:00pm.
6/18/2025
Bob L. VERIFIED CUSTOMER
Very good
6/18/2025
Nicole S. VERIFIED CUSTOMER
Great customer care.
6/18/2025
Hector M. VERIFIED CUSTOMER
Carlos Núñez gave me a great service during my recent visit for maintenance at JM Lexus, as always.
6/18/2025
Michael B. VERIFIED CUSTOMER
The work was done in a timely manner and the lounge was very comfortable while I waited. Thanks!
6/18/2025
Ellen Y. VERIFIED CUSTOMER
Travis was knowledgeable, kind and professional!
Thank you!
6/18/2025
John P. VERIFIED CUSTOMER
The quality of treatment from the personal. Being kept informed. Ability to use a loaner. Cost was low and competitive
6/18/2025
Sherie C. VERIFIED CUSTOMER
Came in for tire rotation and when given the vehicle back we then had vibrations in the front tire . So it had to be brought back in to be balanced .
6/18/2025
Christopher C. VERIFIED CUSTOMER
Still the best car dealership in the world. Nicholas did you guys proud. I always leave your service area with mixed emotions. I’m always thrilled, but I also wonder why every other business can’t match that level of straightforward and complete customer service. Thank you for the intentional effort!
6/18/2025
Greg H. VERIFIED CUSTOMER
Great experience !
6/18/2025
Panagiotis G. VERIFIED CUSTOMER
They are professional and prompt.
6/18/2025
Johnnie W. VERIFIED CUSTOMER
Excellent service as usual!
6/17/2025
Debbie-Ann S. VERIFIED CUSTOMER
Joe always goes above and beyond, very personable and helpful
6/17/2025
Joseph M. VERIFIED CUSTOMER
Excellent!
6/17/2025
Brian S. VERIFIED CUSTOMER
The service was exceptional and I can definitely tell the difference.
6/17/2025
Stanley S. VERIFIED CUSTOMER
They were great
6/17/2025
Joanne K. VERIFIED CUSTOMER
Joseph is a very caring and professional service rep. He makes sure the job on your car is done with quality and timeliness. Before I left, he made sure I understood what was done and that is was working to my satisfaction. Joseph is a pleasure to work with.
6/17/2025
Barbara B. VERIFIED CUSTOMER
Windshield was damaged - Lexus agreed to fix - but timing not good as I am traveling for work for next 6 weeks . Car to be kept in garage and not driven . Luis Sierra taking care of repair .
6/17/2025
Michael H. VERIFIED CUSTOMER
Excellent work with your representative! Nice job!
6/17/2025
Charles N. VERIFIED CUSTOMER
As always my service representative- Xavier Allen-was professional, polite and knowledgeable. Everything is always explained and and sound advice is given .
He is the main reason I continue to service my Lexus at JM Lexus.